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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Search: subject:"Kundenzufriedenheit"
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Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
126
Service quality
126
Quality management
60
Qualitätsmanagement
60
Beziehungsmarketing
52
Relationship marketing
52
Consumer behaviour
39
Konsumentenverhalten
39
service quality
33
customer satisfaction
27
Taiwan
23
Measurement
18
Messung
18
Product quality
17
Produktqualität
17
Higher education institution
13
Hochschule
13
Arbeitszufriedenheit
12
Job satisfaction
12
Hospital
10
Kano model
10
Krankenhaus
10
higher education
10
satisfaction
10
Students
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Studierende
9
Customer service
8
Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Kundenservice
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Service industry
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Emotion
7
Gesundheitsversorgung
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Health care
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Patienten
7
Patients
7
customer loyalty
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166
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170
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170
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10
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10
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6
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6
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English
170
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Dahlgaard, Jens Jörn
5
Yang, Ching-chow
4
Baković, Tomislav
3
Chen, Kuen-Suan
3
Dahlgaard-Park, Su Mi
3
Dužević, Ines
3
Marimon, Frederic
3
Santouridis, Ilias
3
Casadesús, Martí
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Cheng, Ching-Chan
2
He, Zhen
2
Hyŏn, Chae-hun
2
Kuo, Tsuang
2
Lin, Shu-ping
2
Löfgren, Martin
2
Mikulić, Josip
2
Mugion, Roberta Guglielmetti
2
Pai, Fan-Yun
2
Pakdil, Fatma
2
Petnji Yaya, Luc Honore
2
Raharjo, Hendry
2
Shahin, Arash
2
Silveira, Amélia
2
Tontini, Gerson
2
Trivellas, Panagiotis
2
Wang, Kung-Jeng
2
Yeh, Tsu-Ming
2
Yuen, Kum Fai
2
Zhang, Min
2
Abdullateef, Aliyu Olayemi
1
Abosag, Ibrahim
1
Adel, Riham
1
Al-dweeri, Rami M. O. O.
1
Albayrak, Tahir
1
Aleksic, Aleksandar
1
Ali, Muhammad
1
Alonso-Almeida, M. Mar
1
Amritesh
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
SpringerLink / Bücher
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
International journal of services, economics and management
52
Journal of retailing
52
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ECONIS (ZBW)
170
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170
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1
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
2
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
3
A model for evaluation of customer satisfaction with banking service quality in an uncertain environment
Tadic, Danijela
;
Aleksic, Aleksandar
;
Mimovic, Predrag
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1342-1361
Persistent link: https://www.econbiz.de/10011918984
Saved in:
4
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
5
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
6
Service quality and its impact on customers' behavioural intentions and satisfaction : an empirical study of the Indian life insurance sector
Ramamoorthy, R.
;
Gunasekaran, Angappa
;
Roy, Matthew
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 834-847
Persistent link: https://www.econbiz.de/10011884000
Saved in:
7
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
8
A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea
Song, Haegeun
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011854033
Saved in:
9
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
10
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
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