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~language:"eng"
~person:"Gustafsson, Anders"
~type_genre:"Article in journal"
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Consumer behaviour
24
Konsumentenverhalten
24
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
15
Dienstleistungsqualität
15
Kundenzufriedenheit
15
Service quality
15
Dienstleistung
11
Dienstleistungssektor
11
Service industry
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Services
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Innovation
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Gustafsson, Anders
Gupta, Rangan
571
Bahmani-Oskooee, Mohsen
454
Nijkamp, Peter
426
Gil-Alaña, Luis A.
355
Cheng, T. C. E.
351
Hassan, M. Kabir
347
Audretsch, David B.
341
Apergēs, Nikolaos
337
Wright, Mike
325
Narayan, Paresh Kumar
307
Lee, Chien-chiang
296
Tiwari, Aviral Kumar
296
Fabozzi, Frank J.
291
Tsionas, Efthymios G.
289
Cebula, Richard J.
286
Eichengreen, Barry
283
Kraus, Sascha
282
Hasan, Iftekhar
281
Lien, Da-hsiang Donald
273
Smyth, Russell
267
Zhang, Wei
264
Chan, Kam C.
261
Faff, Robert W.
261
Phillips, Peter C. B.
261
Creedy, John
251
Beladi, Hamid
248
McAleer, Michael
245
Caporale, Guglielmo Maria
244
Frey, Bruno S.
242
Güth, Werner
241
Kumbhakar, Subal
240
Stiglitz, Joseph E.
239
Egger, Peter
234
Haan, Jakob de
234
Serletis, Apostolos
234
Wohar, Mark E.
233
Shahbaz, Muhammad
231
Yang, Yang
231
Vrontis, Demetris
230
List, John A.
226
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Journal of business research : JBR
21
Journal of service management
8
Journal of retailing and consumer services
5
Journal of retailing
3
Journal of service research
3
Journal of service research : JSR
3
Psychology & marketing
3
The journal of services marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of the Academy of Marketing Science
2
The TQM journal : the international review of organizational improvement
2
AMS review : official publication of the Academy of Marketing Science
1
Constitutional political economy
1
Empirica : journal of european economics
1
European journal of marketing : EJM
1
International journal of production economics
1
International journal of quality and service sciences
1
International journal of services technology and management
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of industry, competition and trade : from theory to policy
1
Journal of marketing research : JMR
1
Journal of public policy & marketing
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
71
Showing
1
-
10
of
71
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date (oldest first)
1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
Friend or foe? : can anthropomorphizing self-tracking devices backfire on marketers and consumers?
Fronczek, Lane Peterson
;
Mende, Martin
;
Scott, Maura L.
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 1075-1097
Persistent link: https://www.econbiz.de/10014336061
Saved in:
4
Metaverse marketing : how the metaverse will shape the future of consumer research and practice
Dwivedi, Yogesh Kumar
;
Hughes, David Laurie
;
Wang, Yichuan
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 750-776
Persistent link: https://www.econbiz.de/10014290859
Saved in:
5
Affective computing in marketing : practical implications and research opportunities afforded by emotionally intelligent machines
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
1
,
pp. 163-169
Persistent link: https://www.econbiz.de/10013184294
Saved in:
6
Challenging the troubled status of the marketing discipline
Gustafsson, Anders
;
Ghanbarpour, Tohid
- In:
AMS review : official publication of the Academy of …
12
(
2022
)
3/4
,
pp. 184-187
Persistent link: https://www.econbiz.de/10014225834
Saved in:
7
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
8
Consumer response to online behavioral advertising in a social media context : the role of perceived ad complicity
Ghanbarpour, Tohid
;
Sahabeh, Easa
;
Gustafsson, Anders
- In:
Psychology & marketing
39
(
2022
)
10
,
pp. 1853-1870
Persistent link: https://www.econbiz.de/10013465120
Saved in:
9
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
10
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
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