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~language:"eng"
~person:"Mattila, Anna S."
~person:"Park, Jungkun"
~person:"Sharma, Piyush"
~subject:"Consumer behaviour"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
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Consumer behaviour
Konsumentenverhalten
172
Customer satisfaction
71
Dienstleistungsqualität
71
Kundenzufriedenheit
71
Service quality
71
Beziehungsmarketing
60
Relationship marketing
60
USA
33
United States
33
Beschwerdemanagement
30
Complaint management
30
Emotion
26
Brand management
25
Markenführung
25
Hotel industry
24
Hotellerie
24
Corporate Social Responsibility
22
Corporate social responsibility
22
Gastronomie
22
Restaurant industry
22
Brand image
20
Markenimage
20
Lieferantenmanagement
19
Supplier relationship management
19
Customer service
17
Kundenservice
17
Preismanagement
17
Pricing strategy
17
Arbeitszufriedenheit
14
Experiment
14
Job satisfaction
14
Online retailing
14
Online-Handel
14
Firm performance
13
Gender
13
Unternehmenserfolg
13
Viral marketing
13
Virales Marketing
13
Advertising effects
12
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Online availability
All
Undetermined
110
Free
1
Type of publication
All
Article
171
Book / Working Paper
1
Type of publication (narrower categories)
All
Amtsdruckschrift
Article in journal
Aufsatz in Zeitschrift
172
Aufsatz im Buch
3
Book section
3
Aufsatzsammlung
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
Thesis
1
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Language
All
English
Author
All
Mattila, Anna S.
Park, Jungkun
Sharma, Piyush
Han, Heesup
113
Lusk, Jayson L.
74
Phau, Ian
70
Khare, Arpita
68
Dwivedi, Yogesh Kumar
62
Grewal, Dhruv
60
Loureiro, Sandra Maria Correia
60
Nayga, Rodolfo M.
59
Jang, Soocheong
57
Septianto, Felix
55
Paul, Justin
53
Belk, Russell W.
52
Ko, Eunju
49
Laroche, Michel
48
Bagozzi, Richard P.
47
Pelsmacker, Patrick de
45
Kim, Jungkeun
44
Hollebeek, Linda D.
43
Diamantopoulos, Adamantios
42
Bang, Nguyen
40
Das, Gopal
39
Thaichon, Park
39
Rajagopal
38
Ko, Yong Jae
37
Vrontis, Demetris
37
Kim, Seongseop
36
Hyun, Sunghyup Sean
35
Verhoef, Peter C.
35
Wong, IpKin Anthony
35
Moschis, George P.
34
Wu, Luorong
34
Balaji, M. S.
33
Gierl, Heribert
33
Haws, Kelly L.
33
Prashar, Sanjeev
33
Rana, Nripendra P.
33
Walsh, Gianfranco
33
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Published in...
All
International journal of hospitality management
26
Journal of retailing and consumer services
22
Journal of business research : JBR
15
The journal of services marketing
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
The Cornell hospitality quarterly
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Marketing intelligence & planning
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
European journal of marketing : EJM
4
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of international consumer marketing
3
Journal of travel and tourism marketing
3
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of retail and distribution management
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
The journal of product & brand management
2
Asia Pacific journal of marketing and logistics
1
European journal of marketing
1
International journal of business innovation and research : IJBIR
1
International journal of revenue management : IJRM
1
International journal of sports marketing & sponsorship
1
International journal of wine business research
1
International marketing review
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of air transport management
1
Journal of business ethics : JOBE
1
Journal of euromarketing
1
Journal of financial services marketing : JFSM
1
Journal of hospitality & leisure marketing : the international forum for research, theory & practice
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing theory and practice
1
Journal of retailing
1
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Source
All
ECONIS (ZBW)
172
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1
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172
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
3
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
4
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
5
Direct and indirect effect of word-of-mouth with the moderation of ethnocentrism
Hyun, Hyowon
;
Kim, Dongyoup
;
Park, Jungkun
- In:
International journal of retail and distribution management
51
(
2023
)
4
,
pp. 484-502
Persistent link: https://www.econbiz.de/10014281080
Saved in:
6
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
7
Drivers of customers' efforts to cope with wearable device usage problems and the role of demographics in a study in China
Ren, Tianbao
;
Le, Hoang T. P. M.
;
Park, Jungkun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2727-2747
Persistent link: https://www.econbiz.de/10014430282
Saved in:
8
The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo
;
Park, Jungkun
;
Pensri Jaroenwanit
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
Saved in:
9
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
10
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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