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~language:"eng"
~person:"Sharma, Piyush"
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Search: subject_exact:"Technischer Kundendienst"
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Customer service
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Dienstleistungsqualität
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Sharma, Piyush
Gustafsson, Anders
10
Mattila, Anna S.
10
Edvardsson, Bo
9
Van Vaerenbergh, Yves
9
Wirtz, Jochen
9
Kumar, Anuj
8
Barnes, Donald C.
7
McColl-Kennedy, Janet R.
7
Miao, Li
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Netessine, Serguei
7
Shin, Hyunju
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Sirianni, Nancy J.
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6
Bowen, David E.
6
Collier, Joel E.
6
Ellinger, Alexander E.
6
Gremler, Dwayne D.
6
Groth, Markus
6
Gruber, Thorsten
6
Medler-Liraz, Hana
6
Ruyter, Ko de
6
Brady, Michael K.
5
Dagger, Tracey S.
5
Grewal, Dhruv
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Hinson, Robert
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Larivière, Bart
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Lucas, Robert W.
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Lyu, Yijing
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Prentice, Catherine
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Román, Sergio
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Seger-Guttmann, Tali
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Streukens, Sandra
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Subramony, Mahesh
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Voorhees, Clay M.
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Journal of service research : JSR
2
The journal of services marketing
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Contemporary research in e-branding
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Journal of service management
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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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1
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
2
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
3
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
4
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
6
Understanding consumer reactions to offshore outsourcing of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
7
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
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