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~language:"eng"
~subject:"Customer integration"
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Customer integration
Dienstleistungsmanagement
874
Service management
872
Dienstleistungsqualität
212
Service quality
212
Dienstleistung
204
Dienstleistungssektor
181
Service industry
173
Beziehungsmarketing
141
Relationship marketing
141
Services
101
Customer satisfaction
94
Kundenzufriedenheit
94
USA
85
United States
85
services management
73
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71
Services marketing
71
Hotel industry
66
Hotellerie
66
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64
Prozessmanagement
61
Consumer behaviour
60
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60
Business process management
59
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54
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52
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52
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50
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50
Kundenintegration
47
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46
Qualitätsmanagement
41
Dienstleistungsinnovation
38
Quality management
38
Bundling strategy
37
Leistungsbündel
37
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36
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36
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35
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Altinay, Levent
2
Baglieri, Enzo
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Chew, Eng K.
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Gottschalk, Petter
2
Jaakkola, Elina
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
Alford, John
1
Angelis, Jannis
1
Anning-Dorson, Thomas
1
Bailey, Adrian
1
Balaraman, Pravin
1
Bateman, Nicola
1
Bouman, Nijs
1
Bridson, Kerrie
1
Brodie, Roderick J.
1
Brown, Stephen Walter
1
Bruhn, Manfred
1
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1
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1
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1
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1
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1
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1
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1
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1
Demirkan, Haluk
1
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1
Ehret, Michael
1
Eriksson, Erik Masao
1
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1
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1
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1
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1
Gouthier, Matthias H. J.
1
Graf, Albert
1
Haase, Michaela
1
Hadwich, Karsten
1
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ICServ <5., 2017, Wien>
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
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Journal of service management
6
The journal of services marketing
5
European management journal
2
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2
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2
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1
Chinese management studies
1
Creativity and innovation management
1
Customer engagement : contemporary issues and challenges
1
Forum Dienstleistungsmanagement
1
Handbook of innovation in public services
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of management information systems : JMIS
1
Journal of nonprofit & public sector marketing
1
Journal of retailing and consumer services
1
Journal of strategy and management
1
Journal of the Operational Research Society : OR
1
Lecture notes in computer science
1
Management - Business for professionals
1
Management decision : MD
1
Management research review
1
Managing organizational ecologies : space, management and organization
1
Service systems science
1
SpringerLink / Bücher
1
Tourism management : research, policies, practice
1
Zeitschrift für Personalforschung : ZfP
1
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ECONIS (ZBW)
47
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
3
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
4
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
5
Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Winkler, Till J.
;
Wulf, Jochen
- In:
Journal of management information systems : JMIS
36
(
2019
)
2
,
pp. 639-675
Persistent link: https://www.econbiz.de/10012198601
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings
Hara, Yoshinori
(
ed.
);
Karagiannis, Dimitris
(
ed.
)
-
ICServ <5., 2017, Wien>
-
2017
Persistent link: https://www.econbiz.de/10011664142
Saved in:
8
Value co-creation in health care : a phenomenological examination of the doctor-patient encounter
Osei-Frimpong, Kofi
;
Owusu-Frimpong, Nana
- In:
Journal of nonprofit & public sector marketing
29
(
2017
)
4
,
pp. 365-384
Persistent link: https://www.econbiz.de/10011783973
Saved in:
9
Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.
;
Hannibal, Claire
;
Keating, Byron W.
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
Saved in:
10
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
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