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~person:"Agnihotri, Raj"
~person:"Guenzi, Paolo"
~person:"Homburg, Christian"
~subject:"Customer satisfaction"
~subject:"Verkaufspersonal"
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Customer satisfaction
Verkaufspersonal
Beziehungsmarketing
139
Relationship marketing
139
Marketingmanagement
87
Deutschland
81
Theorie
81
Theory
81
Germany
76
Marketing management
72
Salespeople
64
Lieferantenmanagement
50
Supplier relationship management
50
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46
Selling
44
Verkauf
44
Kundenzufriedenheit
41
Vertrieb
38
Erfolgsfaktor
37
Success factor
35
Strategisches Management
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Agnihotri, Raj
Guenzi, Paolo
Homburg, Christian
Han, Heesup
55
Svensson, Göran
36
Mattila, Anna S.
33
Wieseke, Jan
29
Ahearne, Michael
24
Prentice, Catherine
24
Ringle, Christian M.
23
Wong, IpKin Anthony
23
Mittal, Vikas
22
Gil Saura, Irene
21
Itani, Omar S.
21
Jaramillo, Fernando
21
Prybutok, Victor R.
21
Rapp, Adam
21
Aksoy, Lerzan
20
Alavi, Sascha
20
Hyun, Sunghyup Sean
20
Jang, Soocheong
20
Shahin, Arash
19
Friend, Scott B.
18
Johnson, Jeff S.
18
Rangarajan, Deva
18
Schwepker, Charles H. <Jr.>
18
Bilgihan, Anil
17
Bolander, Willy
17
Evans, Kenneth R.
17
Habel, Johannes
17
Sharma, Piyush
17
Grégoire, Yany
16
Huber, Frank
16
Keiningham, Timothy
16
Park, Jungkun
16
Plouffe, Christopher R.
16
Roschk, Holger
16
Schmitz, Christian
16
Singh, Ramendra
16
Balaji, M. S.
15
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Industrial marketing management : the international journal for industrial and high-tech firms
12
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
8
Journal of marketing
7
Journal of personal selling & sales management
7
Journal of the Academy of Marketing Science
7
The journal of personal selling & sales management : JPSSM
7
Journal of business research : JBR
5
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
Reihe: Management-Know-how / M : praxisnah und aktuell
3
The journal of business & industrial marketing
3
European journal of marketing
2
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Marketing letters : a journal of research in marketing
2
Sales management : a multinational perspective
2
The marketing review
2
California management review
1
Decision sciences
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Journal of business ethics : JBE
1
Journal of marketing education : JME
1
Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
1
Kompetenz in Wissenschaft & Management
1
Psychology & marketing
1
Vertrieb : Verkäufer führen - Umsatz machen
1
Vertriebssteuerung in der Finanzdienstleistungsindustrie
1
Wissenschaft & Praxis
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ECONIS (ZBW)
95
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1
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
2
Do salespeople's online profile pictures predict the number of online reviews? : effect of a babyface
Yim, Alexis
;
Price, Bradley
;
Agnihotri, Raj
;
Cui, Annie Peng
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1886-1911
Persistent link: https://www.econbiz.de/10014342177
Saved in:
3
Sales
management
, education, and scholarship across cultures : early findings from a global study and an agenda for future research
Dugan, Riley
;
Rangarajan, Deva
;
Davis, Lenita
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
3
,
pp. 198-212
Persistent link: https://www.econbiz.de/10012313077
Saved in:
4
Customer satisfaction and elapsed time since purchase as drivers of price
knowledge
Homburg, Christian
;
Koschate-Fischer, Nicole
;
Wiegner, …
- In:
Psychology & marketing
29
(
2012
)
2
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009504549
Saved in:
5
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
6
Sales
management
: a multinational perspective
Guenzi, Paolo
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10013481205
Saved in:
7
Management
der Zufriedenheit von Firmenkunden im Finanzdienstleistungsbereich
Homburg, Christian
;
Klenk, Peter
- In:
Vertriebssteuerung in der Finanzdienstleistungsindustrie
,
(pp. 379-399)
.
2008
Persistent link: https://www.econbiz.de/10003699382
Saved in:
8
Activating corporate environmental ethics on the frontline : a natural resource-based view
Gabler, Colin B.
;
Itani, Omar S.
;
Agnihotri, Raj
- In:
Journal of business ethics : JBE
186
(
2023
)
1
,
pp. 63-86
responsibility. Environmental stewards are those employees whose attitudes and actions reflect environmental concern. Top
management
…
Persistent link: https://www.econbiz.de/10014321388
Saved in:
9
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
10
Preparing for, withstanding, and learning from sales crises : implications and a future research agenda
Dugan, Riley
;
Chaker, Nawar N.
;
Nowlin, Edward
; …
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10014293074
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