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~person:"Aksoy, Lerzan"
~person:"Han, Heesup"
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Search: subject:"Customer satisfaction"
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Customer satisfaction
92
Kundenzufriedenheit
92
Consumer behaviour
66
Konsumentenverhalten
66
Beziehungsmarketing
45
Relationship marketing
45
Dienstleistungsqualität
39
Service quality
39
Hotel industry
24
Hotellerie
24
Holiday behaviour
16
Urlaubsverhalten
16
Satisfaction
15
USA
12
United States
12
Tourism
10
Tourismus
10
Airline
9
Brand image
9
Emotion
9
Fluggesellschaft
9
Markenimage
9
Brand management
8
Loyalty
8
Markenführung
8
satisfaction
8
Gastronomie
7
Restaurant industry
7
Share of wallet
7
Air transport
6
Brand loyalty
6
Luftverkehr
6
Product quality
6
Produktqualität
6
South Korea
6
Südkorea
6
Tourism industry
6
Tourism marketing
6
Tourismusmarketing
6
Tourismuswirtschaft
6
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87
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7
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84
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2
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English
93
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Aksoy, Lerzan
Han, Heesup
Homburg, Christian
59
Mattila, Anna S.
37
Mittal, Vikas
33
Svensson, Göran
33
Usman, Osly
28
Ringle, Christian M.
27
Wong, IpKin Anthony
27
Söderlund, Magnus
26
Gil Saura, Irene
25
Huber, Frank
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Bruhn, Manfred
22
Jang, Soocheong
21
Shahin, Arash
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Keiningham, Timothy
20
Matzler, Kurt
20
Sharma, Piyush
20
Spiller, Achim
20
Lee, Choong-Ki
19
Töpfer, Armin
19
Ryu, Kisang
18
Stauss, Bernd
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Wieseke, Jan
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Roschk, Holger
16
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International journal of hospitality management
21
Journal of travel and tourism marketing
21
International journal of contemporary hospitality management
6
Journal of service management
5
Journal of hospitality marketing & management
4
Tourism management : research, policies, practice
4
Journal of service research : JSR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of vacation marketing
2
The international journal of bank marketing : IJBM
2
The journal of services marketing
2
Tourism management perspectives : TMP
2
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Handbook of research on customer equity in marketing
1
Journal of Contemporary Issues in Business and Government
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
MIT sloan management review
1
Marketing Science
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
92
BASE
2
RePEc
1
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11
Mobile hotel reservations and customer behavior : channel familiarity and channel type
Kim, Jinkyung Jenny
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of vacation marketing
27
(
2021
)
1
,
pp. 82-102
Persistent link: https://www.econbiz.de/10012426217
Saved in:
12
Spatial and human crowdedness, time pressure, and Chinese traveler word-of-mouth behaviors for Korean restaurants
Quan, Wei
;
Al-Ansi, Amr
;
Han, Heesup
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495025
Saved in:
13
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
14
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
15
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
16
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
17
Inconvenient experiences among Muslim travelers : an analysis of the multiple causes
Al-Ansi, Amr
;
Han, Heesup
;
Kim, Seongseop
;
King, Brian
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
6
,
pp. 1352-1370
Persistent link: https://www.econbiz.de/10012593224
Saved in:
18
Emerging rural tourism in China's current tourism industry and tourist behaviors : the case of Anji County
Chi, Xiaoting
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10012440371
Saved in:
19
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
20
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
Saved in:
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