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~person:"Amin, Muslim"
~person:"Hyun, Sunghyup Sean"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
52
Konsumentenverhalten
51
Customer satisfaction
24
Beziehungsmarketing
17
Dienstleistungsqualität
17
Relationship marketing
17
Service quality
17
Luxury goods
13
Luxusgüter
13
Emotion
12
Hotel industry
11
Hotellerie
11
Brand image
10
Brand management
10
Markenführung
10
Markenimage
10
Gastronomie
7
Restaurant industry
7
Airline
6
Fluggesellschaft
6
Cruise
5
Holiday behaviour
5
Kreuzfahrt
5
Urlaubsverhalten
5
Brand
4
Confidence
4
Coronavirus
4
Markenartikel
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Online retailing
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Online-Handel
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South Korea
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Südkorea
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Tourism
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Tourismus
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Vertrauen
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Air transport
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E-commerce
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Electronic Commerce
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Iran
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Amin, Muslim
Hyun, Sunghyup Sean
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
Wei, Wei
9
Xu, Xun
9
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International journal of hospitality management
4
Journal of travel and tourism marketing
3
International journal of sports marketing & sponsorship
2
Journal for global business advancement : JGBA
2
Journal of hospitality marketing & management
2
Nankai business review international
2
Tourism management : research, policies, practice
2
International journal of contemporary hospitality management
1
Journal of hospitality and tourism insights
1
Review of managerial science
1
South Asian journal of management : SAJM
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
Tourism review
1
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ECONIS (ZBW)
24
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1
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
2
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
3
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435868
Saved in:
4
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
Saved in:
5
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
6
Effects of nature-based solutions (NBS) on eco-friendly hotel guests' mental health perceptions, satisfaction, switching barriers, and revisit intentions
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 592-611
Persistent link: https://www.econbiz.de/10012256154
Saved in:
7
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
63
(
2017
),
pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
Saved in:
8
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
9
The effects of perceived destination ability and destination brand love on tourists’ loyalty to post-disaster tourism destinations : the case of Korean tourists to Japan
Lee, Kwang-Ho
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 613-627
Persistent link: https://www.econbiz.de/10011517191
Saved in:
10
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
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