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~person:"Anderson, Sidney"
~person:"Benoit, Sabine"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Dienstleistung
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Service quality
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Beziehungsmarketing
4
Dienstleistungssektor
4
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Anderson, Sidney
Benoit, Sabine
Gustafsson, Anders
6
Liljander, Veronica
6
Strandvik, Tore
5
Acedo-González, Francisco J.
4
Hogreve, Jens
4
McColl-Kennedy, Janet R.
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Ostrom, Amy L.
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Sharma, Piyush
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Stauss, Bernd
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Witell, Lars
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Allon, Gad
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Bassamboo, Achal
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3
Böhm, Paul
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Dąbrowska, Anna
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Gallan, Andrew S.
3
Gilboa, Shaked
3
Gouthier, Matthias
3
Hanglberger, Dominik
3
Hellström, Daniel
3
Huang, Tingliang
3
Leonardi, Marco
3
Merz, Joachim
3
Rayburn, Steven W.
3
Reyes-García, María Eugenia
3
Rucha, Rafael
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Stolze, Henning
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Vakulenko, Yulia
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Warg, Markus
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Alkire, Linda
2
Arici, Hasan Evrim
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Baber, Hasnan
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Bar, Revital
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Barnes, Donald C.
2
Benkenstein, Martin
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of service research : JSR
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
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Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
2
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
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