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~person:"Annarumma, Carmela"
~person:"Kleinaltenkamp, Michael"
~person:"Witell, Lars"
~subject:"Germany"
~subject:"Service quality"
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Annarumma, Carmela
Kleinaltenkamp, Michael
Witell, Lars
Hollebeek, Linda D.
7
Le Nguyen Hau
7
Pham Ngoc Thuy
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Büttgen, Marion
6
Walcher, Dominik
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Edvardsson, Bo
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Reichwald, Ralf
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Elg, Mattias
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Herstatt, Cornelius
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Mahr, Dominik
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Palumbo, Rocco
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Carbonell, Pilar
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Islam, Jamid Ul
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Journal of service management
4
Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
International journal of public sector management : IJPSM
1
International journal of quality and service sciences
1
Journal of health organization and management
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ECONIS (ZBW)
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1
Exploring the meaningfulness of healthcare organizations : a multiple case study
Palumbo, Rocco
;
Annarumma, Carmela
;
Musella, Marco
- In:
International journal of public sector management : IJPSM
30
(
2017
)
5
,
pp. 503-518
Persistent link: https://www.econbiz.de/10011762751
Saved in:
2
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
3
The missing link to patient engagement in Italy : the role of health literacy in enabling patients
Palumbo, Rocco
;
Annarumma, Carmela
;
Adinolfi, Paola
; …
- In:
Journal of health organization and management
30
(
2016
)
8
,
pp. 1183-1203
Persistent link: https://www.econbiz.de/10011610884
Saved in:
4
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
5
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
6
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
7
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
8
Customer Processes in Business-to-Business Service Transactions
Stiphout, Janine van
;
Frauendorf, Janine
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003389048
Saved in:
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