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~person:"Auh, Seigyoung"
~person:"Boateng, Henry"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
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4
Relationship marketing
4
Customer integration
3
Dienstleistungsqualität
3
Kundenintegration
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Service quality
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customer participation
3
customer satisfaction
2
Customer participation
1
Customer participation value
1
Customer participation worth
1
Customer service
1
Kundenservice
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Marketing management
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Marketingmanagement
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Social bonding
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Structural bonding
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Viral marketing
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Virales Marketing
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burnout
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customer empowerment
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customer orientation
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customer participation quality
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customer participation variation
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customer service
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customer voluntary performance
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feedback
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firm sales
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Auh, Seigyoung
Boateng, Henry
Dong, Beibei
5
Sivakumar, K.
5
Chen, Sandy C.
3
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3
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2
Costers, Annelies
2
Evans, Kenneth R.
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Le Nguyen Hau
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Pham Ngoc Thuy
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Journal of marketing research
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Journal of retailing and consumer services
1
Journal of service research
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Journal of service research : JSR
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ECONIS (ZBW)
4
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1
Examining the relationship between customer bonding,
customer
participation
, and customer satisfaction
Yi, Ho Taek
;
Yeo, Chankoo
;
Amenuvor, Fortune Edem
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648843
Saved in:
2
Customer
participation
variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
3
When does
customer
participation
matter? : an empirical investigation of the role of customer empowerment in the
customer
participation
-performance link
Auh, Seigyoung
;
Mengüç, Bülent
;
Katsikeas, Constantine S.
- In:
Journal of marketing research
56
(
2019
)
6
,
pp. 1012-1033
Persistent link: https://www.econbiz.de/10012177796
Saved in:
4
Acta non verba? : the role of
customer
participation
and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
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