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~person:"Balaji, M. S."
~person:"Bruhn, Manfred"
~person:"Gravelle, Hugh"
~type_genre:"Article in journal"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
44
Service quality
44
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
14
Kundenzufriedenheit
14
Großbritannien
7
Quality
7
Quality management
7
Qualitätsmanagement
7
United Kingdom
7
Beschwerdemanagement
6
Complaint management
6
Hospital
6
Krankenhaus
6
Measurement
6
Messung
6
Product quality
6
Produktqualität
6
Theorie
6
Theory
6
Gesundheitswesen
5
Health care system
5
Service failure
5
Choice
4
Competition
4
Gesundheitsversorgung
4
Health care
4
Lieferantenmanagement
4
Physicians
4
Supplier relationship management
4
Viral marketing
4
Virales Marketing
4
Wettbewerb
4
Ärzte
4
Arbeitszufriedenheit
3
Betriebliche Wertschöpfung
3
Brand image
3
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Undetermined
22
Free
1
Type of publication
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Article
44
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
44
Arbeitspapier
19
Graue Literatur
19
Non-commercial literature
19
Working Paper
19
Aufsatz im Buch
14
Book section
14
Lehrbuch
7
Textbook
7
Handbook
6
Handbuch
6
Aufsatzsammlung
4
Collection of articles of several authors
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Sammelwerk
4
Bibliografie enthalten
3
Bibliography included
3
Case study
1
Fallstudie
1
Fallstudiensammlung
1
Guidebook
1
Ratgeber
1
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Language
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English
36
German
8
Author
All
Balaji, M. S.
Bruhn, Manfred
Gravelle, Hugh
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Witell, Lars
18
Wong, IpKin Anthony
18
Hanushek, Eric Alan
17
Jang, Soocheong
17
Marimon, Frederic
17
Zhang, Min
17
Gil Saura, Irene
16
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Gustafsson, Anders
15
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Dwivedi, Yogesh Kumar
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
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Published in...
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Journal of business research : JBR
5
Journal of health economics
4
Marketing : ZFP ; journal of research and management
3
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Kredit und Kapital
2
Regional science & urban economics
2
The economic journal : the journal of the Royal Economic Society
2
Der Markt : international journal of marketing
1
Economic modelling
1
Handelsforschung
1
Health economics
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of business economics : JBE
1
Journal of consumer marketing
1
Journal of customer behaviour
1
Journal of economic behavior & organization : JEBO
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Oxford economic papers
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The European journal of health economics : HEPAC ; health economics in prevention and care
1
The journal of industrial economics
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Zeitschrift für die gesamte Versicherungswissenschaft : Zeitschrift des Deutschen Vereins für Versicherungswissenschaft e.V.
1
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ECONIS (ZBW)
44
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Does quality affect choice of family physician? : evidence from patients changing general practice without changing address
Empel, Giovanni van
;
Gravelle, Hugh
;
Santos, Rita
- In:
Economic modelling
126
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014463172
Saved in:
3
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
4
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
5
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
6
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
7
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
Saved in:
8
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
9
Spatial competition and quality : evidence from the English family doctor market
Gravelle, Hugh
;
Liu, Dan
;
Propper, Carol
;
Santos, Rita
- In:
Journal of health economics
68
(
2019
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012419575
Saved in:
10
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
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