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~person:"Balaji, M. S."
~person:"Gravelle, Hugh"
~person:"Han, Heesup"
~type_genre:"Article in journal"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
74
Service quality
74
Customer satisfaction
47
Kundenzufriedenheit
47
Consumer behaviour
45
Konsumentenverhalten
45
Beziehungsmarketing
29
Relationship marketing
29
Hotel industry
17
Hotellerie
17
Product quality
12
Produktqualität
12
Holiday behaviour
10
Urlaubsverhalten
10
Hospital
9
Krankenhaus
9
Quality
9
Airline
8
Fluggesellschaft
8
Großbritannien
7
United Kingdom
7
Beschwerdemanagement
6
Complaint management
6
Confidence
6
Emotion
6
Gastronomie
6
Luxury goods
6
Luxusgüter
6
Restaurant industry
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
satisfaction
6
Brand management
5
Gesundheitsversorgung
5
Gesundheitswesen
5
Health care
5
Health care system
5
Markenführung
5
Quality management
5
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Undetermined
48
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2
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Article
74
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Article in journal
Aufsatz in Zeitschrift
74
Arbeitspapier
19
Graue Literatur
19
Non-commercial literature
19
Working Paper
19
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English
74
Author
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Balaji, M. S.
Gravelle, Hugh
Han, Heesup
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Witell, Lars
18
Wong, IpKin Anthony
18
Hanushek, Eric Alan
17
Jang, Soocheong
17
Marimon, Frederic
17
Zhang, Min
17
Gil Saura, Irene
16
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Gustafsson, Anders
15
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Dwivedi, Yogesh Kumar
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
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Journal of travel and tourism marketing
17
International journal of hospitality management
12
Journal of business research : JBR
6
Journal of health economics
4
International journal of contemporary hospitality management
3
European journal of marketing : EJM
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Regional science & urban economics
2
The economic journal : the journal of the Royal Economic Society
2
Tourism management : research, policies, practice
2
Economic modelling
1
Health economics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
1
Journal of consumer marketing
1
Journal of economic behavior & organization : JEBO
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Marketing intelligence & planning
1
Oxford economic papers
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The European journal of health economics : HEPAC ; health economics in prevention and care
1
The journal of industrial economics
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
74
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
3
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
4
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
5
Does quality affect choice of family physician? : evidence from patients changing general practice without changing address
Empel, Giovanni van
;
Gravelle, Hugh
;
Santos, Rita
- In:
Economic modelling
126
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014463172
Saved in:
6
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
7
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
8
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
9
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
10
Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
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