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~person:"Benkenstein, Martin"
~person:"Edvardsson, Bo"
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Service industry
Dienstleistungsqualität
55
Service quality
55
Customer satisfaction
23
Kundenzufriedenheit
23
Relationship marketing
23
Consumer behaviour
17
Konsumentenverhalten
17
Theorie
14
Theory
14
Deutschland
10
Germany
10
Dienstleistung
9
Beschwerdemanagement
8
Complaint management
8
Customer service
7
Kundenservice
7
Dienstleistungssektor
6
Emotion
6
Services
6
Betriebliche Wertschöpfung
5
Measurement
5
Messung
5
Quality management
5
Qualitätsmanagement
5
Schweden
5
Sweden
5
Value creation
5
Customer integration
4
Digitale Dienste
4
Kundenintegration
4
Web-based service
4
Customer experience
3
Dienstleistungsmanagement
3
Dienstleistungsmarketing
3
Gastronomie
3
Hospital
3
Internet
3
Krankenhaus
3
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English
20
German
7
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Benkenstein, Martin
Edvardsson, Bo
Quach, Sara
Bruhn, Manfred
21
Prentice, Catherine
21
Mattila, Anna S.
19
Han, Heesup
18
Gong, Taeshik
14
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gustafsson, Anders
12
Balaji, M. S.
11
Rahman, Zillur
11
Hollebeek, Linda D.
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Witell, Lars
9
Hammerschmidt, Maik
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Jang, Soocheong
8
Marimon, Frederic
8
Park, Jungkun
8
Rather, Raouf Ahmad
8
Sharma, Piyush
8
Stauss, Bernd
8
Wong, IpKin Anthony
8
Bolton, Ruth N.
7
Cheng, T. C. E.
7
Dahlgaard-Park, Su Mi
7
Georgi, Dominik
7
Grégoire, Yany
7
Hadwich, Karsten
7
Le Nguyen Hau
7
Osman, Zahir
7
Ringle, Christian M.
7
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Journal of service management
4
Journal of retailing and consumer services
3
Asia Pacific journal of marketing and logistics
2
Services marketing quarterly
2
Arbeitspapier / Universität Rostock, Zentrum für Dienstleistungs- und Intermediationsforschung
1
Dienstleistungsnetzwerke
1
Gabler Edition Wissenschaft / Marketing- und Innovationsmanagement
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
Interaktionen im Dienstleistungsbereich
1
International journal of quality and service sciences
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research
1
Kundenbeziehungen im Dienstleistungsbereich
1
Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
27
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
5
The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai
;
Quach, Sara
;
Patamaporn Thaichon
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
Saved in:
6
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
7
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
8
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
9
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
10
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
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