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~person:"Benkenstein, Martin"
~person:"Gravelle, Hugh"
~person:"Han, Heesup"
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Dienstleistungsqualität
95
Service quality
95
Consumer behaviour
38
Customer satisfaction
38
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38
Kundenzufriedenheit
38
Beziehungsmarketing
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Benkenstein, Martin
Gravelle, Hugh
Han, Heesup
Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
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Usman, Osly
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25
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Li, Chan
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Zhang, Min
19
Chi, Wuchun
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Journal of travel and tourism marketing
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CHE research paper
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International journal of hospitality management
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International journal of contemporary hospitality management
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Betriebliches Rechnungswesen und Controlling im Spannungsfeld von Theorie und Praxis : Festschrift für Prof. Dr. Jürgen Graßhoff zum 65. Geburtstag
1
Die Betriebswirtschaft : DBW
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Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Health economics
1
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International journal of physical distribution and logistics management
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Internationalisierung von Dienstleistungen : Forum Dienstleistungsmanagement
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Journal of Contemporary Issues in Business and Government
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Kapazitätsmanagement in Dienstleistungsunternehmungen : Grundlagen und Gestaltungsmöglichkeiten
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ECONIS (ZBW)
95
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11
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
12
Spatial competition and quality : evidence from the English family doctor market
Gravelle, Hugh
;
Liu, Dan
;
Propper, Carol
;
Santos, Rita
-
2018
Persistent link: https://www.econbiz.de/10011898484
Saved in:
13
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
14
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
15
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
16
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
17
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
18
Hotel of the future : exploring the attributes of a smart hotel adopting a mixed-methods approach
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 804-822
Persistent link: https://www.econbiz.de/10012415299
Saved in:
19
Market structure, patient choice and hospital quality for elective patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2016
Persistent link: https://www.econbiz.de/10011581333
Saved in:
20
Location, quality and choice of hospital : evidence from England 2002/3-2012/13
Moscelli, Giuseppe
;
Siciliani, Luigi
;
Gutacker, Nils
; …
-
2016
Persistent link: https://www.econbiz.de/10011518188
Saved in:
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