//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Bilgihan, Anil"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Customer satisfaction
United Kingdom
Dienstleistungsqualität
13
Service quality
13
Kundenzufriedenheit
12
Konsumentenverhalten
11
Beziehungsmarketing
5
Relationship marketing
5
Emotion
3
Satisfaction
3
Airport
2
Arbeitszufriedenheit
2
Confidence
2
Customer loyalty
2
Data Mining
2
Data mining
2
Flughafen
2
Gastronomie
2
Hotel industry
2
Hotellerie
2
Job satisfaction
2
Mobile communications
2
Mobilkommunikation
2
Online retailing
2
Online-Handel
2
Restaurant industry
2
Southeast Asia
2
Südostasien
2
Viral marketing
2
Virales Marketing
2
Airport service quality
1
Airport technology
1
Alternative attractiveness
1
Ambiance
1
Attitudes
1
Behavioral intentions
1
Beliefs
1
Big five personality
1
Brand equity
1
Brand image
1
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Bilgihan, Anil
Han, Heesup
38
Mattila, Anna S.
33
Propper, Carol
32
Usman, Osly
27
Prentice, Catherine
25
Prybutok, Victor R.
25
McColl-Kennedy, Janet R.
21
Sharma, Piyush
21
Gravelle, Hugh
19
Balaji, M. S.
17
Wong, IpKin Anthony
16
Bloom, Nicholas
15
Jang, Soocheong
15
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Shahin, Arash
14
Van Reenen, John
14
Edvardsson, Bo
13
Gaynor, Martin
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Söderlund, Magnus
13
Seiler, Stephan
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Amin, Muslim
11
Grégoire, Yany
11
Gursoy, Dogan
11
Hanks, Lydia
11
Marimon, Frederic
11
Park, Jungkun
11
Quach, Sara
11
Ringle, Christian M.
11
Santos, Rita
11
Siciliani, Luigi
11
Grewal, Dhruv
10
Guchait, Priyanko
10
more ...
less ...
Published in...
All
International journal of hospitality management
3
Journal of retailing and consumer services
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Technological forecasting & social change : an international journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
2
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
3
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
4
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
5
The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja
;
Bujisic, Milos
;
Bilgihan, Anil
;
Yang, Wan
- In:
Technological forecasting & social change : an …
123
(
2017
),
pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
Saved in:
6
Willingness to pay in negative restaurant service encounters
Sukhu, Anupama
;
Bilgihan, Anil
;
Seo, Soobin
- In:
International journal of hospitality management
65
(
2017
),
pp. 11-19
Persistent link: https://www.econbiz.de/10011738809
Saved in:
7
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
8
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
9
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
10
Subscribed content relationship between guest experience, personality characteristics, and satisfaction : moderating effect of extraversion and openness to experience
Bujisic, Milos
;
Bilgihan, Anil
;
Smith, Scott
- In:
Tourism analysis : an interdisciplinary tourism & …
20
(
2015
)
1
,
pp. 25-38
Persistent link: https://www.econbiz.de/10010516613
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->