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~person:"Burgess, James Francis"
~person:"Galetzka, Mirjam"
~person:"He, Zhen"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungsqualität
Performance measurement
7
Performance-Messung
7
Service quality
6
Measurement
4
Messung
4
Hospital
3
Krankenhaus
3
Customer satisfaction
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Gesundheitsversorgung
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Health care
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Kundenzufriedenheit
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Quality management
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Qualitätsmanagement
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Scale development
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Scale validation
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2004-2006
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Bootstrap approach
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Bootstrapping
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Cleanliness
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Consumer behaviour
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Data Envelopment Analysis (DEA)
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Data envelopment analysis
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Data-Envelopment-Analyse
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Dienstleistungssektor
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Experience
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Gesundheitswesen
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Health care quality
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Burgess, James Francis
Galetzka, Mirjam
He, Zhen
Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Asif, Muhammad
3
Dabestani, Reza
3
Lyu, Yijing
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Arulraj, A.
2
Aryee, Samuel
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Ha Nam Khanh, Giao
2
Henseler, Jörg
2
Hitchcock, Michael
2
Johnson, Mark
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Jolly, Phillip M.
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Jones, Howard
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Karatzas, Antonios
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Kashif Hussain
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Kwan, Ho Kwong
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Ladhari, Riadh
2
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Li, Weiwen
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Liu, Yi-de
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Martinez, Jose Vicente
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International journal of hospitality management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
European journal of operational research : EJOR
1
Inquiry : a journal of health care organization, provision and financing
1
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ECONIS (ZBW)
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Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
2
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
3
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
4
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
5
A DEA based composite measure of quality and its associated data uncertainty interval for health care provider profiling and pay-for-performance
Shwartz, Michael
;
Burgess, James Francis
;
Zhu, Joe
- In:
European journal of operational research : EJOR
253
(
2016
)
2
,
pp. 489-502
Persistent link: https://www.econbiz.de/10011490366
Saved in:
6
The relationship between Medicare's process of care quality measures and mortality
Ryan, Andrew M.
;
Burgess, James Francis
;
Tompkins, …
- In:
Inquiry : a journal of health care organization, …
46
(
2009
)
3
,
pp. 274-290
Persistent link: https://www.econbiz.de/10003913545
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