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~person:"Chaker, Nawar N."
~person:"Habel, Johannes"
~person:"Homburg, Christian"
~subject:"Customer satisfaction"
~subject:"Verkaufspersonal"
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Customer satisfaction
Verkaufspersonal
Beziehungsmarketing
127
Relationship marketing
127
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81
Marketingmanagement
80
Theorie
80
Theory
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Kundenzufriedenheit
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Chaker, Nawar N.
Habel, Johannes
Homburg, Christian
Han, Heesup
55
Svensson, Göran
36
Agnihotri, Raj
35
Mattila, Anna S.
33
Wieseke, Jan
29
Ahearne, Michael
24
Prentice, Catherine
24
Ringle, Christian M.
23
Wong, IpKin Anthony
23
Mittal, Vikas
22
Gil Saura, Irene
21
Itani, Omar S.
21
Jaramillo, Fernando
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Prybutok, Victor R.
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Rapp, Adam
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Aksoy, Lerzan
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Alavi, Sascha
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Hyun, Sunghyup Sean
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Jang, Soocheong
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Shahin, Arash
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Rangarajan, Deva
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Bilgihan, Anil
17
Bolander, Willy
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Evans, Kenneth R.
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Sharma, Piyush
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Grégoire, Yany
16
Guenzi, Paolo
16
Huber, Frank
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Keiningham, Timothy
16
Park, Jungkun
16
Plouffe, Christopher R.
16
Roschk, Holger
16
Schmitz, Christian
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Singh, Ramendra
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Balaji, M. S.
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Journal of personal selling & sales management
10
Journal of the Academy of Marketing Science
10
Journal of marketing
8
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
8
Industrial marketing management : the international journal for industrial and high-tech firms
6
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business research : JBR
3
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
The journal of personal selling & sales management : JPSSM
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AMS review : official publication of the Academy of Marketing Science
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California management review
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Journal of service research : JSR
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Kompetenz in Wissenschaft & Management
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Marketing : ZFP ; journal of research and management
1
Psychology & marketing
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
Vertrieb : Verkäufer führen - Umsatz machen
1
Vertriebssteuerung in der Finanzdienstleistungsindustrie
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Wissenschaft & Praxis
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ECONIS (ZBW)
76
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1
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
2
Customer satisfaction and elapsed time since purchase as drivers of price
knowledge
Homburg, Christian
;
Koschate-Fischer, Nicole
;
Wiegner, …
- In:
Psychology & marketing
29
(
2012
)
2
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009504549
Saved in:
3
"Because you are a part of me" : assessing the effects of salesperson social media use on job outcomes and the moderating roles of moral identity and gender
Itani, Omar S.
;
Kalra, Ashish
;
Chaker, Nawar N.
;
Rakesh …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 283-298
Persistent link: https://www.econbiz.de/10013206371
Saved in:
4
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
5
Management
der Zufriedenheit von Firmenkunden im Finanzdienstleistungsbereich
Homburg, Christian
;
Klenk, Peter
- In:
Vertriebssteuerung in der Finanzdienstleistungsindustrie
,
(pp. 379-399)
.
2008
Persistent link: https://www.econbiz.de/10003699382
Saved in:
6
The ambivalent role of monetary sales incentives in service innovation selling
Alavi, Sascha
;
Böhm, Eva
;
Habel, Johannes
;
Wieseke, Jan
; …
- In:
The journal of product innovation management : an …
39
(
2022
)
3
,
pp. 445-463
Persistent link: https://www.econbiz.de/10013187388
Saved in:
7
Adaptive selling in business-to-business markets : contextual boundary of a selling strategy from retailing
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293077
Saved in:
8
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
9
Customer-oriented salespeople's value creation and claiming in price negotiations
Kassemeier, Roland
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
4
,
pp. 689-712
Persistent link: https://www.econbiz.de/10013389228
Saved in:
10
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
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