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~person:"Choi, Beom Joon"
~subject:"Service quality"
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Service quality
Beziehungsmarketing
7
Relationship marketing
7
Dienstleistungsqualität
6
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Beschwerdemanagement
3
Complaint management
3
Confidence
3
Product quality
3
Produktqualität
3
Quality management
3
Qualitätsmanagement
3
Vertrauen
3
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer affection
1
Customer citizenship behaviour
1
Customer experience quality
1
Customer loyalty
1
Customer service
1
Customer-to-customer interaction quality
1
Ethiopia
1
Gerechtigkeit
1
Justice
1
Justice perception
1
Kundenservice
1
USA
1
United States
1
Viral marketing
1
Virales Marketing
1
Word-of-mouth
1
critical incident technique
1
customer experience quality
1
customer loyalty
1
customer trust
1
customer-to-customer encounter quality
1
customer-to-customer hedonic quality
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English
6
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Choi, Beom Joon
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Dagger, Tracey S.
6
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Services marketing quarterly
2
The journal of services marketing
2
European journal of marketing : EJM
1
Psychology & marketing
1
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ECONIS (ZBW)
6
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1
Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik
;
Lee, Jun Youb
;
La, Suna
;
Choi, Beom Joon
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
Saved in:
2
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
3
The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
Saved in:
4
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Saved in:
5
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
6
The influence of customer experience quality on customers' behavioral intentions
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 322-338
Persistent link: https://www.econbiz.de/10010208590
Saved in:
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