//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Edvardsson, Bo"
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Gastronomie"
~subject:"Service industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Gastronomie
Service industry
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
18
Consumer behaviour
15
Konsumentenverhalten
15
Beschwerdemanagement
8
Complaint management
8
Customer service
7
Kundenservice
7
Betriebliche Wertschöpfung
5
Dienstleistung
5
Schweden
5
Services
5
Sweden
5
Value creation
5
Customer integration
4
Dienstleistungssektor
4
Digitale Dienste
4
Kundenintegration
4
Web-based service
4
Customer experience
3
Emotion
3
Internet
3
Restaurant industry
3
Service-Dominant Logic
3
Service-dominant logic
3
Telecommunications industry
3
Telekommunikationssektor
3
Customer value
2
Dienstleistungsinnovation
2
Dienstleistungsmanagement
2
Einzelhandel
2
Forschung
2
Industrie
2
Innovation
2
more ...
less ...
Online availability
All
Undetermined
12
Free
1
Type of publication
All
Article
22
Type of publication (narrower categories)
All
Article in journal
20
Aufsatz in Zeitschrift
20
Aufsatz im Buch
2
Book section
2
Language
All
English
22
Author
All
Edvardsson, Bo
Quach, Sara
Mattila, Anna S.
22
Bruhn, Manfred
21
Prentice, Catherine
21
Han, Heesup
19
Gong, Taeshik
14
Jang, Soocheong
14
Balaji, M. S.
13
Gil Saura, Irene
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gustafsson, Anders
12
Line, Nathaniel D.
12
Prybutok, Victor R.
12
Rahman, Zillur
11
Hollebeek, Linda D.
10
Hyun, Sunghyup Sean
10
Hanks, Lydia
9
Kim, Woo Gon
9
Patterson, Paul G.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Witell, Lars
9
Hammerschmidt, Maik
8
Izogo, Ernest Emeka
8
Marimon, Frederic
8
Park, Jungkun
8
Rather, Raouf Ahmad
8
Sharma, Piyush
8
Stauss, Bernd
8
Wong, IpKin Anthony
8
Benkenstein, Martin
7
Bilgihan, Anil
7
Bolton, Ruth N.
7
Cheng, T. C. E.
7
Dahlgaard-Park, Su Mi
7
Georgi, Dominik
7
Grégoire, Yany
7
more ...
less ...
Published in...
All
Journal of service management
4
Journal of retailing and consumer services
3
Asia Pacific journal of marketing and logistics
2
Managing service quality : MSQ ; an international journal
2
Services marketing quarterly
2
International journal of quality and service sciences
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
5
The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai
;
Quach, Sara
;
Patamaporn Thaichon
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
Saved in:
6
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
7
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
8
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
9
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
10
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->