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~person:"Galetzka, Mirjam"
~person:"He, Zhen"
~subject:"Dienstleistungsqualität"
~subject:"Returns to scale"
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Dienstleistungsqualität
Returns to scale
Measurement
4
Messung
4
Performance measurement
4
Performance-Messung
4
Service quality
4
Customer satisfaction
2
Hospital
2
Krankenhaus
2
Kundenzufriedenheit
2
Scale development
2
Scale validation
2
Cleanliness
1
Consumer behaviour
1
Dienstleistungssektor
1
Experience
1
Hospitality
1
Konsumentenverhalten
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Perception
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Perceptions
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Quality management
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Qualitätsmanagement
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Service
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Service industry
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Skalenertrag
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Train stations
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Wahrnehmung
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hospital
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measurement instrument
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quality improvement
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quality management practices
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scale development
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scale validation
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service quality
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Galetzka, Mirjam
He, Zhen
Shahin, Arash
6
Ukko, Juhani
6
Hughes, Joseph P.
5
Jagtiani, Julapa
5
Mester, Loretta J.
5
Moon, Choon-geol
4
Park, Sang-June
4
Pekkola, Sanna
4
Asif, Muhammad
3
Dabestani, Reza
3
Lyu, Yijing
3
Saunila, Minna
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Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Amado, Carla A. F.
2
Arulraj, A.
2
Aryee, Samuel
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Burgess, James Francis
2
Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Gupta, Piyush
2
Ha Nam Khanh, Giao
2
Henseler, Jörg
2
Hitchcock, Michael
2
Johnson, Mark
2
Jolly, Phillip M.
2
Jones, Howard
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Karatzas, Antonios
2
Kashif Hussain
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Knechel, W. Robert
2
Kwan, Ho Kwong
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International journal of hospitality management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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ECONIS (ZBW)
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Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
2
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
3
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
4
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
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