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~person:"Grewal, Dhruv"
~subject:"Service quality"
~subject:"Verkaufspersonal"
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Search: subject:"Relationship marketing"
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Service quality
Verkaufspersonal
Relationship marketing
28
Beziehungsmarketing
27
Consumer behaviour
15
Konsumentenverhalten
15
Einzelhandel
13
Retail trade
13
B-to-B-Marketing
4
Business-to-business marketing
4
Customer satisfaction
4
Dienstleistungsqualität
4
Internet marketing
4
Kundenzufriedenheit
4
Lieferantenmanagement
4
Online-Marketing
4
Supplier relationship management
4
Ladengestaltung
3
Marketing management
3
Marketingmanagement
3
Meta-Analyse
3
Meta-analysis
3
Online retailing
3
Online-Handel
3
Salespeople
3
Social Web
3
Social web
3
Store design
3
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Distribution channel
2
Firm performance
2
Kundenservice
2
Marketing
2
Retail
2
USA
2
United States
2
Unternehmenserfolg
2
Vertriebsweg
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7
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Grewal, Dhruv
Prentice, Catherine
21
Bruhn, Manfred
20
Han, Heesup
18
Mattila, Anna S.
17
Agnihotri, Raj
14
Itani, Omar S.
14
Wieseke, Jan
14
Homburg, Christian
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Singh, Ramendra
12
Alavi, Sascha
11
Balaji, M. S.
11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Quach, Sara
10
Schwepker, Charles H. <Jr.>
10
Chaker, Nawar N.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Schmitz, Christian
9
Sreejesh, S.
9
Usman, Osly
9
Zablah, Alex R.
9
Ahearne, Michael
8
Edvardsson, Bo
8
Grégoire, Yany
8
Habel, Johannes
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rapp, Adam
8
Rather, Raouf Ahmad
8
Svensson, Göran
8
Evanschitzky, Heiner
7
Georgi, Dominik
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
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Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
7
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1
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
2
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
3
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
4
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
5
How in-store retail and service atmosphere create customer engagement
Schweiger, Elisa B.
;
Roggeveen, Anne L.
;
Grewal, Dhruv
; …
- In:
Handbook of research on customer engagement
,
(pp. 126-163)
.
2019
Persistent link: https://www.econbiz.de/10013163365
Saved in:
6
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
7
Understanding social media effects across seller, retailer, and consumer interactions
Rapp, Adam
;
Beitelspacher, Lauren Skinner
;
Grewal, Dhruv
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 547-566
Persistent link: https://www.econbiz.de/10010126682
Saved in:
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