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~person:"Heidenreich, Sven"
~person:"Kleinaltenkamp, Michael"
~person:"Witell, Lars"
~subject:"Service industry"
~subject:"Sweden"
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Service industry
Sweden
Customer integration
26
Kundenintegration
26
Innovation
10
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistung
8
Services
8
Betriebliche Wertschöpfung
7
Dienstleistungssektor
7
New product development
7
Produktentwicklung
7
Value creation
7
Dienstleistungsqualität
6
Innovation management
6
Innovationsmanagement
6
Service quality
6
Schweden
5
Service innovation
4
Service-Dominant Logic
4
Service-dominant logic
4
Theorie
4
Theory
4
Business services
3
Unternehmensdienstleistung
3
Bundling strategy
2
Customer satisfaction
2
Customer value
2
Deutschland
2
Dienstleistungsinnovation
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Germany
2
Gesundheitswesen
2
Health care
2
Health care system
2
Kundenorientierung
2
Kundenwert
2
Kundenzufriedenheit
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Heidenreich, Sven
Kleinaltenkamp, Michael
Witell, Lars
Büttgen, Marion
9
Edvardsson, Bo
5
Gustafsson, Anders
5
Kristensson, Per
4
Anning-Dorson, Thomas
3
Bruhn, Manfred
3
Carrubbo, Luca
3
Schumann, Jan Hendrik
3
Wang, Qiang
3
Zimmer, Marcus
3
Akaka, Melissa Archpru
2
Altinay, Levent
2
Andrade, Herlandí de Souza
2
Baglieri, Enzo
2
Bonamigo, Andrei
2
Carbonell, Pilar
2
Cheng, Ru
2
Choi, Laee
2
Chou, Cindy Yunhsin
2
Cohen, Yuval
2
Cossío-Silva, Francisco-José
2
Hadwich, Karsten
2
Handrich, Matthias
2
Hartline, Michael D.
2
Helkkula, Anu
2
Jaakkola, Elina
2
Le Nguyen Hau
2
Maas, Peter
2
Megaro, Antonietta
2
Meik, Julia
2
Pham Ngoc Thuy
2
Polese, Francesco
2
Rodriguez-Escudero, Ana I.
2
Rozenes, Shai
2
Rubalcaba-Bermejo, Luis
2
Sarmah, Bijoylaxmi
2
Vargo, Stephen L.
2
Zhao, Xiande
2
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Journal of service management
3
Journal of business research : JBR
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
International journal of quality and service sciences
1
Journal of the Academy of Marketing Science
1
The TQM journal : the international review of organizational improvement
1
The handbook of innovation and services : a multi-disciplinary perspective
1
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ECONIS (ZBW)
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1
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
2
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
3
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
4
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
5
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
6
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
7
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
8
Identifying ideas of attractive quality in the innovation process
Witell, Lars
;
Löfgren, Martin
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10008938680
Saved in:
9
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
10
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
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