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~person:"Herrmann, Andreas"
~person:"Smith, Alan D."
~type_genre:"Fallstudie"
~type_genre:"Handbuch"
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Search: subject:"Qualitätsmanagement"
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Quality management
9
Qualitätsmanagement
9
Beziehungsmarketing
4
Relationship marketing
4
Brand management
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Markenführung
2
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Herrmann, Andreas
Smith, Alan D.
Bruhn, Manfred
10
Antony, Jiju
8
Kamiske, Gerd F.
7
Furterer, Sandra L.
6
Brauer, Jörg-Peter
4
Cudney, Elizabeth A.
4
Khanduja, Dinesh
4
Rothlauf, Jürgen
4
Kumar, Maneesh
3
Lauterbach, Karl
3
Liker, Jeffrey K.
3
Meffert, Heribert
3
Pfeifer, Tilo
3
Soltani, Ebrahim
3
Sproull, Bob
3
Töpfer, Armin
3
Vinodh, S.
3
Ajmal, Mian M.
2
Banwet, D. K.
2
Barnes, David
2
Bañuelas, Ricardo
2
Becker, Ralf
2
Bernardinez, Marcela
2
Besseris, George J.
2
Breja, S. K.
2
Bäckström, Ingela
2
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2
Chintha, Suresh Kumar
2
Devadasan, S. R.
2
Flynn, Barbara Bechler
2
Franchetti, Matthew John
2
Garman, Andrew N.
2
Gundlach, Carsten
2
Haeske-Seeberg, Heidemarie
2
Hansen, Wolfgang
2
Hoseus, Michael
2
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2
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International journal of services and operations management
3
Benchmarking : an international journal ; BIJ
1
Health marketing quarterly
1
International journal of business information systems : IJBIS
1
International journal of logistics systems and management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Component part quality assurance concerns and standards : comparison of world-class manufacturers
Smith, Alan D.
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
1
,
pp. 128-148
Persistent link: https://www.econbiz.de/10008991317
Saved in:
2
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
3
Quality assurance practices for competitive data warehouse management systems
Smith, Alan D.
- In:
International journal of business information systems : …
7
(
2011
)
4
,
pp. 440-457
Persistent link: https://www.econbiz.de/10009235109
Saved in:
4
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
5
Squaring customer demands, brand strengh, and production requirements : a case example of an integrand product and branding strategy
Herrmann, Andreas
;
Henneberg, Stephan
;
Landwehr, Jan …
- In:
Total quality management & business excellence : an …
21
(
2010
)
9/10
,
pp. 1017-1031
Persistent link: https://www.econbiz.de/10008660449
Saved in:
6
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
7
Leveraging concepts of Knowledge Management with Total Quality Management : case studies in the service sector
Smith, Alan D.
- In:
International journal of logistics systems and management
5
(
2009
)
6
,
pp. 631-653
Persistent link: https://www.econbiz.de/10003891174
Saved in:
8
Data collection automation and total quality management : case studies in the health-service industry
Smith, Alan D.
;
Offodile, O. Felix
- In:
Health marketing quarterly
25
(
2007/08
)
3
,
pp. 217-240
Persistent link: https://www.econbiz.de/10003764352
Saved in:
9
Kundenorientierte Produktgestaltung
Hertel, Günter
;
Virt, Wilfried
;
Huber, Frank
;
Akao, Yōji
-
2000
Persistent link: https://www.econbiz.de/10001463917
Saved in:
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