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~person:"Hollebeek, Linda D."
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Service industry
Dienstleistungsqualität
23
Service quality
23
Relationship marketing
20
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
15
Kundenzufriedenheit
15
Customer integration
7
Kundenintegration
7
Customer engagement
4
Digitale Dienste
4
Web-based service
4
Internet
3
Telecommunications industry
3
Telekommunikationssektor
3
Age
2
Automation
2
Automatisierung
2
Beschwerdemanagement
2
Brand management
2
Complaint management
2
Customer experience
2
Customer service
2
Customer value
2
Einzelhandel
2
Gender
2
Geschlecht
2
Internet service provider
2
Internet service provider (ISP)
2
Kundenservice
2
Kundenwert
2
Markenführung
2
Retail trade
2
Service-Dominant Logic
2
Service-dominant logic
2
customer engagement
2
customer experience
2
customer satisfaction
2
satisfaction
2
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English
20
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Hollebeek, Linda D.
Quach, Sara
Bruhn, Manfred
21
Prentice, Catherine
21
Mattila, Anna S.
19
Han, Heesup
18
Gong, Taeshik
14
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gustafsson, Anders
12
Balaji, M. S.
11
Rahman, Zillur
11
Edvardsson, Bo
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Witell, Lars
9
Hammerschmidt, Maik
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Jang, Soocheong
8
Marimon, Frederic
8
Park, Jungkun
8
Rather, Raouf Ahmad
8
Sharma, Piyush
8
Stauss, Bernd
8
Wong, IpKin Anthony
8
Benkenstein, Martin
7
Bolton, Ruth N.
7
Cheng, T. C. E.
7
Dahlgaard-Park, Su Mi
7
Georgi, Dominik
7
Grégoire, Yany
7
Hadwich, Karsten
7
Le Nguyen Hau
7
Osman, Zahir
7
Ringle, Christian M.
7
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Journal of retailing and consumer services
6
Asia Pacific journal of marketing and logistics
2
Journal of service research
2
Services marketing quarterly
2
The journal of services marketing
2
Handbook of research on customer engagement
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
20
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1
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
2
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
5
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
6
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
7
The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai
;
Quach, Sara
;
Patamaporn Thaichon
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
Saved in:
8
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
9
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
10
Exploring customer engagement in the product vs. service context
Behnam, Mohsen
;
Hollebeek, Linda D.
;
Clark, Moira K.
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502654
Saved in:
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