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~person:"Homburg, Christian"
~subject:"Customer satisfaction"
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Search: subject:"Management"
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Customer satisfaction
Beziehungsmarketing
108
Relationship marketing
108
Marketingmanagement
79
Theorie
77
Theory
77
Deutschland
74
Germany
73
Marketing management
64
Lieferantenmanagement
39
Supplier relationship management
39
Vertrieb
37
Marketing
36
Strategisches Management
32
Erfolgsfaktor
30
Kundenzufriedenheit
29
Success factor
29
Physical distribution
25
Consumer behaviour
23
Konsumentenverhalten
23
Management
20
Marketingtheorie
18
Strategic management
18
Kundenmanagement
16
Business-to-business marketing
15
Estimation
15
Salespeople
15
Schätzung
15
Verkaufspersonal
15
B-to-B-Marketing
14
Beschwerdemanagement
13
Beziehungsmanagement
13
Complaint management
13
Market research
13
Marktforschung
13
Kundenbindung
12
Marketing theory
12
Selling
12
Verkauf
12
Brand management
11
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16
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13
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8
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8
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8
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8
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7
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7
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7
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3
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15
German
14
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Homburg, Christian
Han, Heesup
41
Mattila, Anna S.
30
Svensson, Göran
30
Prentice, Catherine
22
Mittal, Vikas
20
Gil Saura, Irene
19
Sharma, Piyush
17
Wong, IpKin Anthony
17
Aksoy, Lerzan
16
Roschk, Holger
16
Jang, Soocheong
15
Balaji, M. S.
14
Evanschitzky, Heiner
14
Grégoire, Yany
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Loureiro, Sandra Maria Correia
14
McColl-Kennedy, Janet R.
14
Prybutok, Victor R.
14
Shahin, Arash
14
Töpfer, Armin
14
Usman, Osly
14
Bilgihan, Anil
13
Gelbrich, Katja
13
Keiningham, Timothy
13
Kim, Wansoo
13
Klaus, Philipp
13
Ringle, Christian M.
13
Van Vaerenbergh, Yves
13
Bang, Nguyen
12
Huber, Frank
12
Park, Jungkun
12
Quach, Sara
12
Stauss, Bernd
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Casidy, Riza
11
Guchait, Priyanko
11
Pérez, Andrea
11
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
Journal of marketing
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
Journal of the Academy of Marketing Science
3
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
Reihe: Management-Know-how / M : praxisnah und aktuell
2
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Journal of business research : JBR
1
Kompetenz in Wissenschaft & Management
1
Vertrieb : Verkäufer führen - Umsatz machen
1
Wissenschaft & Praxis
1
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ECONIS (ZBW)
29
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11
Willkommen zurück! : Kundenrückgewinnung
Homburg, Christian
;
Fürst, Andreas
;
Sieben, Frank
- In:
Vertrieb : Verkäufer führen - Umsatz machen
,
(pp. 58-66)
.
2009
Persistent link: https://www.econbiz.de/10003841344
Saved in:
12
Implementing the marketing concept at the employee-customer interface : the role of customer need knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
13
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
14
A customer perspective on product eliminations : how the removal of products affects customers and business relationships
Homburg, Christian
;
Fürst, Andreas
;
Prigge, Jana-Kristin
-
2009
Persistent link: https://www.econbiz.de/10013430760
Saved in:
15
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10001866778
Saved in:
16
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10002512381
Saved in:
17
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
18
Theoretische Perspektiven zur Kundenzufriedenheit
Homburg, Christian
;
Stock-Homburg, Ruth
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 17-51)
.
2008
Persistent link: https://www.econbiz.de/10003744196
Saved in:
19
Kundenzufriedenheit als Managementherausforderung
Homburg, Christian
;
Bucerius, Matthias
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 53-90)
.
2008
Persistent link: https://www.econbiz.de/10003744198
Saved in:
20
Satisfaction, complaint, and the stock value gap
Luo, Xueming
;
Homburg, Christian
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 29-43
Persistent link: https://www.econbiz.de/10003746961
Saved in:
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