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~person:"Hoque, Zahirul"
~person:"Pekkola, Sanna"
~subject:"Firm performance"
~subject:"Service quality"
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Firm performance
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Hoque, Zahirul
Pekkola, Sanna
Saunila, Minna
12
Gunasekaran, Angappa
9
Mester, Loretta J.
9
Ukko, Juhani
9
Hughes, Joseph P.
8
Frigo, Mark L.
7
Needles, Belverd E.
7
Powers, Marian
7
Shahin, Arash
7
Abdel-Maksoud, Ahmed
6
Lu, Wen-Min
6
Waal, André de
6
Asiaei, Kaveh
5
Assaf, A. Georges
5
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5
Bontis, Nick
5
Bourne, Mike
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Elbanna, Said
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Haim Hilman Abdullah
5
Jagtiani, Julapa
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Kweh, Qian Long
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Lackner, Mario
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Neely, Andy
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Siddiqui, Danish Ahmed
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Tarí, Juan José
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Wiengarten, Frank
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Zhu, Joe
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Amizawati Mohd Amir
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Antony, Jiju
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Hua, Nan
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Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Measuring business excellence : the journal of organizational performance management
1
School working papers / Faculty of Business and Law, School of Accounting, Economics and Finance, Deakin University
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The international journal of productivity and performance management : IJPPM
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ECONIS (ZBW)
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Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
4
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
5
Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
Saved in:
6
The relationship between innovation capanility and performance : the moderating effect to measurement
Saunila, Minna
;
Pekkola, Sanna
;
Ukko, Juhani
- In:
The international journal of productivity and …
63
(
2014
)
2
,
pp. 234-249
Persistent link: https://www.econbiz.de/10010250160
Saved in:
7
Linking environmental uncertainty to non-financial performance measures and performance : a research note
Hoque, Zahirul
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002840825
Saved in:
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