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~person:"Hsu, Maxwell K."
~person:"Svensson, Göran"
~person:"Wieseke, Jan"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
65
Kundenzufriedenheit
65
Relationship marketing
36
Lieferantenmanagement
24
Supplier relationship management
24
Confidence
19
Vertrauen
19
Dienstleistungsqualität
18
Service quality
18
Arbeitszufriedenheit
14
Consumer behaviour
14
Job satisfaction
14
Konsumentenverhalten
14
B-to-B-Marketing
12
Business-to-business marketing
12
satisfaction
11
Selling
9
Verkauf
9
trust
9
Satisfaction
8
commitment
8
Emotion
7
Salespeople
7
USA
7
United States
7
Verkaufspersonal
7
cooperation
7
coordination
7
economic satisfaction
7
Employee retention
6
Holiday behaviour
6
KMU
6
Mitarbeiterbindung
6
SME
6
Urlaubsverhalten
6
Zufriedenheit
6
continuity
6
non-economic satisfaction
6
Beschwerdemanagement
5
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16
Free
3
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Article
34
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2
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Article in journal
33
Aufsatz in Zeitschrift
33
Arbeitspapier
1
Aufsatz im Buch
1
Book section
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Graue Literatur
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English
35
German
1
Author
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Hsu, Maxwell K.
Svensson, Göran
Wieseke, Jan
Han, Heesup
32
Homburg, Christian
26
Mattila, Anna S.
20
Prentice, Catherine
19
Gil Saura, Irene
15
Mittal, Vikas
14
Aksoy, Lerzan
13
Hyun, Sunghyup Sean
13
Stock-Homburg, Ruth
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Kim, Wansoo
12
Klaus, Philipp
12
Balaji, M. S.
11
Bruhn, Manfred
11
Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Huber, Frank
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
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International journal of procurement management
4
Journal of marketing
4
The journal of business & industrial marketing
4
Journal of business-to-business marketing
3
International journal of business excellence
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of logistics economics and globalisation
1
Journal of contemporary marketing science
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of internet commerce
1
Journal of personal selling & sales management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
South African journal of economic and management sciences
1
The service industries journal
1
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ECONIS (ZBW)
36
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Merwe, Michelle Caroline van der
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
3
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
4
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
5
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
6
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
7
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
8
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
9
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
10
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
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