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~person:"Hwang, Jinsoo"
~person:"Lee, Choong-Ki"
~subject:"Customer satisfaction"
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Search: subject_exact:"Arbeitszufriedenheit"
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Customer satisfaction
Arbeitszufriedenheit
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Job satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
4
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4
Dienstleistungsqualität
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Hwang, Jinsoo
Lee, Choong-Ki
Svensson, Göran
10
Stock-Homburg, Ruth
7
Evanschitzky, Heiner
6
Lee, Wang-Sheng
6
Frey, Regina Viola
5
Fuchs, Gerhard
5
Homburg, Christian
5
McKinnish, Terra G.
5
Schüller, Anne M.
5
Briggs, Elten
4
Guchait, Priyanko
4
Han, Heesup
4
Karatepe, Osman M.
4
Mittal, Vikas
4
Pantouvakis, Angelos
4
Petrick, James F.
4
Söderlund, Magnus
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Balaji, M. S.
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Foster, Gigi
3
Gazzoli, Gabriel
3
Gomes, Daniel Roque
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Gursoy, Dogan
3
Hetschko, Clemens
3
Høgevold, Nils
3
Kantabutra, Sooksan
3
Kim, Peter Beomcheol
3
Kopelman, Richard E.
3
Ladeira, Wagner Junior
3
Lee, JungHoon
3
Mavondo, Felix T.
3
Padin, Carmen
3
Raharjo, Hendry
3
Santini, Fernando de Oliveira
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International journal of hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
International journal of contemporary hospitality management
1
Journal of air transport management
1
Journal of travel and tourism marketing
1
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1
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
2
Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo
;
Lee, JungHoon
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
Saved in:
3
An exploratory study of how casino dealer communication styles lead to player satisfaction
Hwang, Jinsoo
;
Park, Seulgi
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011942088
Saved in:
4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
5
Identifying antecedents and outcomes of festival satisfaction : the case of a cosmetics & beauty expo
Song, Hak-jun
;
Bae, So Young
;
Lee, Choong-Ki
- In:
International journal of contemporary hospitality management
29
(
2017
)
3
,
pp. 947-965
Persistent link: https://www.econbiz.de/10011702103
Saved in:
6
An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon
;
Ok, Chihyung
;
Hwang, Jinsoo
- In:
International journal of hospitality management
54
(
2016
),
pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
Saved in:
7
The influence of volunteer motivation on satisfaction, attitudes, and support for a mega-event
Lee, Choong-Ki
;
Reisinger, Yvette
;
Kim, Myung-Ja
;
Yoon, …
- In:
International journal of hospitality management
40
(
2014
),
pp. 37-48
Persistent link: https://www.econbiz.de/10010388604
Saved in:
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