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~person:"Hyun, Sunghyup Sean"
~person:"Krafft, Manfred"
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Search: subject_exact:"Kundenzufriedenheit"
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Customer satisfaction
29
Kundenzufriedenheit
29
Beziehungsmarketing
19
Relationship marketing
19
Consumer behaviour
15
Konsumentenverhalten
15
Dienstleistungsqualität
10
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Hyun, Sunghyup Sean
Krafft, Manfred
Han, Heesup
66
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
26
Wong, IpKin Anthony
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Gil Saura, Irene
25
Huber, Frank
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Prentice, Catherine
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Ringle, Christian M.
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Prayag, Girish
24
Prybutok, Victor R.
24
Bruhn, Manfred
23
Söderlund, Magnus
22
Jang, Soocheong
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Keiningham, Timothy
20
Matzler, Kurt
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Töpfer, Armin
19
Roschk, Holger
18
Stauss, Bernd
18
Balaji, M. S.
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Stock-Homburg, Ruth
16
Su, LuJun
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International journal of hospitality management
7
Journal of travel and tourism marketing
7
International journal of sports marketing & sponsorship
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Tourism management : research, policies, practice
2
Wissenschaftliche Schriftenreihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)
2
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
1
International journal of contemporary hospitality management
1
Journal of business economics : JBE
1
Journal of hospitality marketing & management
1
Quantitative marketing and marketing management : marketing models and methods in theory and practice ; dedicated to Udo Wagner
1
Review of managerial science
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The service industries journal
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
29
USB Cologne (EcoSocSci)
2
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1
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435868
Saved in:
2
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
3
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
Saved in:
4
Effects of nature-based solutions (NBS) on eco-friendly hotel guests' mental health perceptions, satisfaction, switching barriers, and revisit intentions
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 592-611
Persistent link: https://www.econbiz.de/10012256154
Saved in:
5
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
6
Role of motivations for luxury cruise traveling, satisfaction, and involvement in building traveler loyalty
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
70
(
2018
),
pp. 75-84
Persistent link: https://www.econbiz.de/10011825969
Saved in:
7
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
63
(
2017
),
pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
Saved in:
8
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
9
Impact of core product quality on sport fans' emotions and behavioral intentions
Behzad Foroughi
;
Davoud Nikbin
;
Hyun, Sunghyup Sean
; …
- In:
International journal of sports marketing & sponsorship
17
(
2016
)
2
,
pp. 110-129
Persistent link: https://www.econbiz.de/10011578568
Saved in:
10
The effects of perceived destination ability and destination brand love on tourists’ loyalty to post-disaster tourism destinations : the case of Korean tourists to Japan
Lee, Kwang-Ho
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 613-627
Persistent link: https://www.econbiz.de/10011517191
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