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~person:"Hyun, Sunghyup Sean"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Kundenzufriedenheit
Theory
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
10
Consumer behaviour
9
Konsumentenverhalten
9
Relationship marketing
7
Airline
5
Fluggesellschaft
5
Gastronomie
4
Luxury goods
4
Luxusgüter
4
Restaurant industry
4
Gesundheitstourismus
3
Health tourism
3
South Korea
3
Südkorea
3
Beschwerdemanagement
2
Brand image
2
Brand management
2
Complaint management
2
Customer service
2
Emotion
2
Hospital
2
Hotel industry
2
Hotellerie
2
Krankenhaus
2
Kundenservice
2
Markenführung
2
Markenimage
2
Medical tourism
2
Product quality
2
Produktqualität
2
controllability
2
loyalty
2
stability
2
trust
2
Air passenger transport
1
Air transport
1
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12
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12
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English
12
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Hyun, Sunghyup Sean
Han, Heesup
36
Siciliani, Luigi
33
Bruhn, Manfred
32
Straume, Odd Rune
31
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
24
Usman, Osly
21
Brekke, Kurt R.
20
Sharma, Piyush
19
McColl-Kennedy, Janet R.
18
Benkenstein, Martin
16
Balaji, M. S.
15
Hammerschmidt, Maik
15
Shahin, Arash
15
Wong, IpKin Anthony
15
Edvardsson, Bo
13
Gil Saura, Irene
13
Gong, Taeshik
13
Gustafsson, Anders
13
Klaus, Philipp
13
Söderlund, Magnus
13
Bauer, Hans H.
12
Bilgihan, Anil
12
Falk, Tomas
12
Grégoire, Yany
12
Marimon, Frederic
12
Patterson, Paul G.
12
Sreejesh, S.
12
Brekke, Kurt Richard
11
Jang, Soocheong
11
Ladhari, Riadh
11
Quach, Sara
11
Stauss, Bernd
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hollebeek, Linda D.
10
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Journal of travel and tourism marketing
5
International journal of hospitality management
2
International journal of contemporary hospitality management
1
International journal of sports marketing & sponsorship
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Review of managerial science
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
12
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1
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
2
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
63
(
2017
),
pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
Saved in:
3
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
4
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
5
An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Hyun, Sunghyup Sean
- In:
Review of managerial science
9
(
2015
)
4
,
pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
Saved in:
6
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
7
The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran
Foroughi, Behzad
;
Khairul Anuar Mohammad Shah
;
Hyun, …
- In:
International journal of sports marketing & sponsorship
15
(
2014
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10010384212
Saved in:
8
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
9
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
10
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
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