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~person:"Jaakkola, Elina"
~person:"Parasuraman, A."
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
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Dienstleistung
16
Services
16
Dienstleistungssektor
8
Service industry
8
Beziehungsmarketing
6
Innovation
6
Relationship marketing
6
Betriebliche Wertschöpfung
5
Value creation
5
Dienstleistungsqualität
4
Service quality
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Customer integration
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Dienstleistungsinnovation
3
Forschung
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Kundenintegration
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Product quality
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Service-Dominant Logic
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Service-dominant logic
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Business network
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Arbeitsgruppe
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English
16
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Jaakkola, Elina
Parasuraman, A.
Edvardsson, Bo
20
Witell, Lars
19
Gustafsson, Anders
16
Vargo, Stephen L.
13
Kowalkowski, Christian
11
Lusch, Robert F.
10
Kristensson, Per
9
Miles, Ian D.
9
Berry, Leonard L.
8
Brown, Stephen Walter
8
Gallouj, Fai͏̈z
8
Grönroos, Christian
8
Hipp, Christiane
8
Huang, Ming-Hui
8
Meyer, Anton
8
Paluch, Stefanie
8
Tronvoll, Bård
8
Barcet, André
7
Benoit, Sabine
7
Corsten, Hans
7
Ostrom, Amy L.
7
Rubalcaba-Bermejo, Luis
7
Sundbo, Jon
7
Voss, Christopher A.
7
Wirtz, Jochen
7
Baker, Thomas L.
6
Bienzeisler, Bernd
6
Bonamy, Joël
6
Bowen, David E.
6
Bruhn, Manfred
6
Finsterwalder, Jörg
6
Ganz, Walter
6
Görg, Holger
6
Helkkula, Anu
6
Kindström, Daniel
6
Kleinaltenkamp, Michael
6
McColl-Kennedy, Janet R.
6
Ng, Irene
6
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Journal of service management
8
Journal of service research : JSR
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of retailing
1
Marketing-mix strategies - product strategy and promotion strategy
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ECONIS (ZBW)
16
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1
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10
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16
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Date (oldest first)
1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
3
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
4
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
7
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
8
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
9
Firm boundary decisions in solution business : examining internal vs. external resource integration
Salonen, Anna
;
Jaakkola, Elina
- In:
Industrial marketing management : the international …
51
(
2015
),
pp. 171-183
Persistent link: https://www.econbiz.de/10011422825
Saved in:
10
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
1
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