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~person:"Johnson, Dana M."
~subject:"Gesundheitsversorgung"
~subject:"Higher education institution"
~subject:"Multi-year case study"
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Gesundheitsversorgung
Higher education institution
Multi-year case study
Dienstleistungsqualität
5
Quality management
5
Qualitätsmanagement
5
Service quality
5
Health care
4
Hospital
4
Krankenhaus
4
Patienten
4
Patients
4
Gesundheitswesen
3
Health care system
3
Healthcare quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Time
2
Zeit
2
medical clinics
2
ordinal logistic regression
2
patient experience
2
waiting time
2
Factor analysis
1
Faktorenanalyse
1
Hochschule
1
Patient satisfaction
1
Satisfaction
1
Structural equation model
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Strukturgleichungsmodell
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Studium
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USA
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factor analysis
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healthcare service quality
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patient satisfaction
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structural equation modeling
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Johnson, Dana M.
Antony, Jiju
22
Schreier, Gerhard
11
Cudney, Elizabeth A.
9
Bhat, Shreeranga
7
McAlearney, Ann Scheck
6
McFadden, Kathleen L.
6
Azam, Mohammed
5
Dranove, David
5
Gijo, E. V.
5
Hopbach, Achim
5
Michalk, Barbara
5
Rahman, Zillur
5
Talib, Faisal
5
Wolf, Claudia
5
Boyer, Kenneth K.
4
Chandrasekaran, Aravind
4
Gardner, John W.
4
Garman, Andrew N.
4
Gowen, Charles, III.
4
Kessler, Daniel P.
4
McClellan, Mark B.
4
Robbins, Julie
4
Russell, Roberta S.
4
Satterthwaite, Mark
4
Senot, Claire
4
Siciliani, Luigi
4
Amin, Samia
3
Chakraborty, Subhajit
3
Elrod, Cassandra C.
3
Fitzgerald, Gerard
3
Fredendall, Lawrence D.
3
Hopp, Wallace J.
3
Jnanesh, N. A.
3
Kaufmann, Benedict
3
Kaynak, Hale
3
Lee, Jung Young
3
Li, Jun
3
Materla, Tejaswi
3
Materu, Peter
3
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Quality management journal : QMJ
3
International journal of quality & reliability management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
5
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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
2
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
3
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Saved in:
4
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
5
Service quality in higher education
Quinn, Anita
;
Lemay, Gina
;
Larsen, Peter
;
Johnson, Dana M.
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 139-152
Persistent link: https://www.econbiz.de/10003859016
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