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~person:"Johnson, Dana M."
~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Dienstleistungsqualität
5
Quality management
5
Service quality
5
Gesundheitsversorgung
4
Health care
4
Hospital
4
Krankenhaus
4
Patienten
4
Patients
4
Gesundheitswesen
3
Health care system
3
Healthcare quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Time
2
Zeit
2
medical clinics
2
ordinal logistic regression
2
patient experience
2
waiting time
2
Factor analysis
1
Faktorenanalyse
1
Higher education institution
1
Hochschule
1
Multi-year case study
1
Patient satisfaction
1
Satisfaction
1
Structural equation model
1
Strukturgleichungsmodell
1
Studium
1
USA
1
United States
1
University education
1
Zufriedenheit
1
factor analysis
1
healthcare service quality
1
patient satisfaction
1
structural equation modeling
1
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Johnson, Dana M.
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Quality management journal : QMJ
3
International journal of quality & reliability management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
5
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1
SEM of
service
quality
to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
2
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
3
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
4
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Saved in:
5
Service
quality
in higher education
Quinn, Anita
;
Lemay, Gina
;
Larsen, Peter
;
Johnson, Dana M.
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 139-152
Persistent link: https://www.econbiz.de/10003859016
Saved in:
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