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~person:"Laihonen, Harri"
~subject:"Dienstleistungsmanagement"
~subject:"Unternehmenserfolg"
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Dienstleistungsmanagement
Unternehmenserfolg
Performance measurement
5
Performance-Messung
5
Service management
5
Contingency theory
2
Finland
2
Finnland
2
Kontingenztheorie
2
Action research
1
Aktionsforschung
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Arbeitsleistung
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Arbeitszufriedenheit
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Bibliometrics
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Bibliometrie
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Dienstleistungsqualität
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Dienstleistungssektor
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Firm performance
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Highly skilled workers
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Hochqualifizierte Arbeitskräfte
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Human Resource Management
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Interview study
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Job performance
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Job satisfaction
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Knowledge-intensive industry
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Measurement
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Performance management
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Performance-Management
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Personalmanagement
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Public services
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Service industry
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Service operations management
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Service quality
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Service system
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Wissensintensives Unternehmen
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contingency theory
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multiple case study
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performance measurement
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service management
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service operations management
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Laihonen, Harri
Bruhn, Manfred
65
Hadwich, Karsten
34
Corsten, Hans
19
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Gössinger, Ralf
9
Hänssler, Karl Heinz
9
Pepels, Werner
9
Edvardsson, Bo
8
Spath, Dieter
8
Gardini, Marco A.
7
Gebauer, Heiko
7
Johnston, Robert
7
Angelis, Jannis
6
Bieger, Thomas
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Parry, Glenn
6
Spohrer, James C.
6
Chase, Richard B.
5
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Ganz, Walter
5
Grönroos, Christian
5
Harvey, Jean
5
Jacob, Frank
5
Jääskeläinen, Aki
5
Kowalkowski, Christian
5
Lingnau, Volker
5
Macintyre, Mairi
5
Svensson, Göran
5
Aflaki, Sam
4
Baglieri, Enzo
4
Benkenstein, Martin
4
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Measuring business excellence : the journal of organizational performance management
2
International journal of business performance management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
The international journal of productivity and performance management : IJPPM
1
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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
Saved in:
2
Applying performance measurement in service operations : analysis of contextual differences
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
International journal of business performance management
15
(
2014
)
3
,
pp. 243-261
Persistent link: https://www.econbiz.de/10010484259
Saved in:
3
Distinctive featres of service performance measurement
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1466-1486
Persistent link: https://www.econbiz.de/10010437788
Saved in:
4
Overcoming the specific performance measurement challenges of knowledge-intensive organizations
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
The international journal of productivity and …
62
(
2013
)
4
,
pp. 350-363
Persistent link: https://www.econbiz.de/10009751885
Saved in:
5
A contingency approach to performance measurement in service operations
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
; …
- In:
Measuring business excellence : the journal of …
16
(
2012
)
1
,
pp. 43-52
Persistent link: https://www.econbiz.de/10009532379
Saved in:
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