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~person:"Lin, Meizhen"
~person:"Ok, Chihyung"
~person:"Rod, Michel"
~subject:"Service quality"
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Search: subject_exact:"Tourismusberufe"
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Service quality
Tourism employees
11
Tourismusberufe
11
Dienstleistungsqualität
8
Arbeitszufriedenheit
7
Hotel industry
7
Hotellerie
7
Job satisfaction
7
Arbeitsverhalten
5
Customer service
5
Kundenservice
5
Work behaviour
5
Beziehungsmarketing
4
Relationship marketing
4
Arbeitskräfte
3
Burnout
3
Workforce
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Arbeitsleistung
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Betriebsklima
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Customer satisfaction
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Dienstleistungsmanagement
2
Emotion
2
Employee retention
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Führungsstil
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Hospital
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Intelligence
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Intelligenz
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Job performance
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Krankenhaus
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Kundenzufriedenheit
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Leadership style
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Leistungsmotivation
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Mitarbeiterbindung
2
Service management
2
Stress
2
Work climate
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Work motivation
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2
depersonalization
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Airline
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Lin, Meizhen
Ok, Chihyung
Rod, Michel
Karatepe, Osman M.
9
Lee, JungHoon
4
Brady, Michael K.
2
Burke, Ronald J.
2
Daskin, Mustafa
2
Grobelna, Aleksandra
2
Han, Heesup
2
Hewagama, Gayani
2
Hutchison, Ann
2
Karadas, Georgiana
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Koyuncu, Mustafa
2
Ling, Qian
2
Mang, Paul
2
Orlowski, Marissa
2
Slevitch, Lisa
2
Ye, Shun
2
Abdien, Mohamed Kamal
1
Abdulhassan, Sadik Hussein
1
Aghaei, Iman
1
Agyapong, Kingsley
1
Aldebi, Hameed
1
Ali, Faizan
1
Ali, Nafez Nimer Hassan
1
Ampofo, Emmanuel Twumasi
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Ansah, James
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Arasli, Huseyin
1
Ariffin, Ahmad Azmi M.
1
Ashill, Nicholas
1
Ashill, Nicholas J.
1
Aslinda Mohd Shahril
1
Astakhova, Marina
1
Atadil, Hilmi A.
1
Avci, Turgay
1
Azar, Ofer H.
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
2
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
5
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
6
The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel
;
Ashill, Nicholas
- In:
Journal of strategic marketing
23
(
2015
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
Saved in:
7
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
8
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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