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~person:"Lu, Lu"
~person:"Sousa, Rui"
~subject:"Consumer behaviour"
~type_genre:"Aufsatz in Zeitschrift"
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Consumer behaviour
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Lu, Lu
Sousa, Rui
Gustafsson, Anders
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Ostrom, Amy L.
3
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Australasian marketing journal
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ECONIS (ZBW)
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Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
2
Service offshoring fit from consumers' perspective
Lu, Lu
;
Gregory, Gary
;
Ngo, Liem Viet
- In:
Australasian marketing journal
28
(
2020
)
2
,
pp. 100-109
Persistent link: https://www.econbiz.de/10012253931
Saved in:
3
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
4
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
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