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~person:"Mattila, Anna S."
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Gastgewerbe
12
Hospitality industry
12
Consumer behaviour
5
Dienstleistungsqualität
3
Gastronomie
3
Hotel industry
3
Hotellerie
3
Restaurant industry
3
Service quality
3
USA
3
United States
3
Beschwerdemanagement
2
Bibliometrics
2
Bibliometrie
2
Complaint management
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Dienstleistungsmanagement
2
Firm performance
2
Hospital
2
Krankenhaus
2
Service management
2
Unternehmenserfolg
2
hotel
2
Airline
1
Aktionäre
1
CSR
1
Career
1
China
1
Common problems
1
Consumer behavioral intentions
1
Corporate Governance
1
Corporate entrepreneurship
1
Corporate governance
1
Corporate social responsibility (CSR)
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Cost-benefit analysis
1
Costs and benefits
1
Customer satisfaction
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Customer service
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Mattila, Anna S.
Dixit, Saurabh Kumar
6
Miao, Li
5
Woodside, Arch G.
5
Lee, Kuan-Huei
4
Poh Theng Loo
4
Waldfogel, Joel
4
Han, Heesup
3
Harris, Lloyd C.
3
Huang, Zhuowei
3
Prayag, Girish
3
Rather, Raouf Ahmad
3
Tasci, Asli D. A.
3
Anderson, Chris K.
2
Barman, Panchanan
2
Casaló, Luis V.
2
Chen, Joseph
2
Cheng, Ming
2
Decrop, Alain
2
Gao, Yixing
2
Gaspar, Marcelo Calvete
2
Han, Spring H.
2
Julião, Jorge
2
Karantinou, Kalipso
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
Koritos, Christos
2
Lawlor, Jennifer
2
Lee, Seoki
2
Lin, Mao-Tang
2
Liu, Claire
2
Lu, Lu
2
Lugosi, Peter
2
Muskat, Birgit
2
Parsa, H. G.
2
Reza Jalilvand, Mohammad Reza
2
Rodríguez del Bosque, Ignacio A.
2
Romero, Jaime
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Sarmah, Suman
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
International journal of revenue management : IJRM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
2
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
3
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
4
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
5
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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