//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Prybutok, Victor R."
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"experience"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
12
Relationship marketing
12
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Consumer behaviour
6
Konsumentenverhalten
6
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Kundenservice
2
Lieferantenmanagement
2
Loyalty
2
Social relations
2
Soziale Beziehungen
2
Structural equation model
2
Strukturgleichungsmodell
2
Supplier relationship management
2
Advertising
1
Boardman soft systems methodology
1
Brand management
1
Bricks and clicks
1
Co-creation
1
Confidence
1
Customer integration
1
Customer relationship quality management
1
Customer retention
1
Customer service quality
1
DanMu comments
1
E-commerce
1
E-service operations
1
Einzelhandel
1
Electronic Commerce
1
Emotion
1
Ethiopia
1
Experiment
1
Gastronomie
1
IPMA
1
IT-related services
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Language
All
English
9
Author
All
Prybutok, Victor R.
Han, Heesup
25
Bruhn, Manfred
24
Prentice, Catherine
22
Mattila, Anna S.
19
Khan, Imran
16
Klaus, Philipp
16
McColl-Kennedy, Janet R.
16
Loureiro, Sandra Maria Correia
15
Rahman, Zillur
15
Fetscherin, Marc
13
Gil Saura, Irene
13
Gustafsson, Anders
13
Hollebeek, Linda D.
13
Japutra, Arnold
13
Gong, Taeshik
12
Sreejesh, S.
12
Balaji, M. S.
11
Bilgihan, Anil
11
Fournier, Susan
11
Hyun, Sunghyup Sean
11
Johnson, Lester W.
11
Sarkar, Abhigyan
11
Usman, Osly
11
Wong, IpKin Anthony
11
Huber, Frank
10
Qu, Hailin
10
Quach, Sara
10
Bang, Nguyen
9
Hammerschmidt, Maik
9
King, Ceridwyn
9
Park, Jungkun
9
Patterson, Paul G.
9
Rather, Raouf Ahmad
9
Augusto, Mário Gomes
8
Bauer, Hans H.
8
Carlson, Jamie
8
Casidy, Riza
8
Dawes, John
8
Edvardsson, Bo
8
more ...
less ...
Published in...
All
Journal of retailing and consumer services
3
Quality management journal : QMJ
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and standards
1
Journal of decision systems
1
Journal of strategic marketing
1
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
2
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
3
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
4
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
5
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
Saved in:
6
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
7
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
8
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
9
Connection, trust, and commitment : dimensions of co-creation?
Randall, Wesley S.
;
Gravier, Michael J.
;
Prybutok, Victor R.
- In:
Journal of strategic marketing
19
(
2011
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10008936997
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->