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~person:"Ringle, Christian M."
~person:"Svensson, Göran"
~person:"Wieseke, Jan"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Customer satisfaction"
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Verkaufspersonal
Customer satisfaction
75
Kundenzufriedenheit
74
Beziehungsmarketing
40
Relationship marketing
40
Lieferantenmanagement
25
Supplier relationship management
25
Confidence
20
Vertrauen
20
Dienstleistungsqualität
19
Service quality
19
Arbeitszufriedenheit
15
Job satisfaction
15
B-to-B-Marketing
12
Business-to-business marketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Deutschland
11
Germany
11
satisfaction
10
Selling
9
Verkauf
9
commitment
9
Satisfaction
8
trust
8
Salespeople
7
Zufriedenheit
7
cooperation
7
coordination
7
economic satisfaction
7
Emotion
6
KMU
6
SME
6
continuity
6
non-economic satisfaction
6
Beschwerdemanagement
5
Complaint management
5
Cooperation
5
Economic satisfaction
5
Employee retention
5
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Ringle, Christian M.
Svensson, Göran
Wieseke, Jan
Agnihotri, Raj
6
Homburg, Christian
4
Jaramillo, Fernando
4
Rutherford, Brian N.
4
Zablah, Alex R.
4
Barnes, Donald C.
3
Chaker, Nawar N.
3
Gabler, Colin B.
3
Haas, Alexander
3
Itani, Omar S.
3
Iyer, Rajesh
3
Johlke, Mark C.
3
Krush, Michael T.
3
Ahearne, Michael
2
Amenuvor, Fortune Edem
2
Arndt, Aaron D.
2
Auh, Seigyoung
2
Babakus, Emin
2
Baker, Thomas L.
2
Bornemann, Torsten
2
Briggs, Elten
2
Brown, Tom
2
Brown, Tom J.
2
Calantone, Roger J.
2
Collier, Joel E.
2
Dingus, Rebecca
2
Dubinsky, Alan J.
2
Fichtel, Sina
2
Fisher, Michelle
2
Flaherty, Karen E.
2
Folse, Judith Anne Garretson
2
Gómez, Miguel I.
2
Haddad, Abeer
2
Han, Jie Hui
2
Hartmann, Nathaniel N.
2
Haumann, Till
2
Hochstein, Bryan
2
Hu, Michael Y.
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The journal of business & industrial marketing
2
International journal of procurement management
1
Journal of marketing
1
Journal of personal selling & sales management
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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1
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
2
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
3
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
4
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
5
When sales managers and salespeople disagree in the appreciation for their firm : the phenomenon of organizational identification tension
Kraus, Florian
;
Haumann, Till
;
Ahearne, Michael
; …
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011377066
Saved in:
6
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
7
Implementing the marketing concept at the employee-customer interface : the role of customer need knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
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