//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Shahin, Arash"
~person:"Smith, Alan D."
~type_genre:"Case study"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"EFQM excellence model"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Quality management
9
Qualitätsmanagement
9
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Dienstleistungssektor
2
Service industry
2
USA
2
United States
2
Airport
1
Architecture firm
1
Architekturbüro
1
Competitive advantage
1
Computer network
1
Computernetz
1
Consumer behaviour
1
DMG
1
Data Warehouse
1
Data warehouse
1
Decision
1
Dienstleistungsmarketing
1
Entscheidung
1
Esfahan
1
Flughafen
1
Hospital
1
Instandhaltung
1
Iran
1
Knowledge management
1
Konsumentenverhalten
1
Krankenhaus
1
Lean Management
1
Lean management
1
MTBF
1
MTTR
1
Maintenance policy
1
Manufacturing technology
1
Medical technology
1
Medizintechnik
1
New product development
1
more ...
less ...
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Case study
Article in journal
43
Aufsatz in Zeitschrift
43
Fallstudie
9
Language
All
English
9
Author
All
Shahin, Arash
Smith, Alan D.
Antony, Jiju
8
Furterer, Sandra L.
6
Cudney, Elizabeth A.
4
Khanduja, Dinesh
4
Rothlauf, Jürgen
4
Kumar, Maneesh
3
Soltani, Ebrahim
3
Sproull, Bob
3
Töpfer, Armin
3
Vinodh, S.
3
Ajmal, Mian M.
2
Banwet, D. K.
2
Barnes, David
2
Bañuelas, Ricardo
2
Bernardinez, Marcela
2
Besseris, George J.
2
Breja, S. K.
2
Bruhn, Manfred
2
Bäckström, Ingela
2
Chakravorty, Satya S.
2
Chintha, Suresh Kumar
2
Devadasan, S. R.
2
Flynn, Barbara Bechler
2
Franchetti, Matthew John
2
Garman, Andrew N.
2
Hoseus, Michael
2
Iyer, K. C.
2
Jochem, Roland
2
Kaushik, Prabhakar
2
Krishnan, Archana
2
Kumar, Ashok
2
Landgraf, Katja
2
Lasrado, Flevy
2
Liao, Ying Ying
2
Liker, Jeffrey K.
2
Martinez, Felix
2
McAlearney, Ann Scheck
2
Menrath, Martin
2
Mietzner, Dana
2
more ...
less ...
Published in...
All
International journal of services and operations management
3
Benchmarking : an international journal ; BIJ
1
Health marketing quarterly
1
International journal of applied management science
1
International journal of business information systems : IJBIS
1
International journal of logistics systems and management
1
International journal of productivity and quality management : IJPQM
1
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determining appropriate maintenance strategy based on decision making grid, Sigma level, and process capability index : with a case study in a steel company
Shahin, Arash
;
Isfahani, Noushin Ghofrani
;
Tabatabaei, …
- In:
International journal of applied management science
5
(
2013
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10010201113
Saved in:
2
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
3
Component part quality assurance concerns and standards : comparison of world-class manufacturers
Smith, Alan D.
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
1
,
pp. 128-148
Persistent link: https://www.econbiz.de/10008991317
Saved in:
4
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
5
Quality assurance practices for competitive data warehouse management systems
Smith, Alan D.
- In:
International journal of business information systems : …
7
(
2011
)
4
,
pp. 440-457
Persistent link: https://www.econbiz.de/10009235109
Saved in:
6
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
7
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
8
Leveraging concepts of Knowledge Management with Total Quality Management : case studies in the service sector
Smith, Alan D.
- In:
International journal of logistics systems and management
5
(
2009
)
6
,
pp. 631-653
Persistent link: https://www.econbiz.de/10003891174
Saved in:
9
Data collection automation and total quality management : case studies in the health-service industry
Smith, Alan D.
;
Offodile, O. Felix
- In:
Health marketing quarterly
25
(
2007/08
)
3
,
pp. 217-240
Persistent link: https://www.econbiz.de/10003764352
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->