//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Smith, Alan D."
~subject:"Knowledge management"
~subject:"Quality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"EFQM excellence model"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Knowledge management
Quality management
Qualitätsmanagement
11
Beziehungsmarketing
4
Relationship marketing
4
USA
4
United States
4
Dienstleistungsqualität
3
Service quality
3
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Hospital
2
Krankenhaus
2
Lieferantenmanagement
2
Service industry
2
Services marketing
2
Supplier relationship management
2
Architecture firm
1
Architekturbüro
1
Benchmarking
1
Competitive advantage
1
Competitive strategy
1
Consumer behaviour
1
Data Warehouse
1
Data warehouse
1
Dienstleistungsmanagement
1
E-commerce
1
Electronic Commerce
1
Erfolgsfaktor
1
Gesundheitswesen
1
Health care system
1
Industrie
1
Information technology
1
Informationstechnik
1
Konsumentenverhalten
1
Lean Management
1
Lean Production
1
Lean management
1
Lean production
1
Lieferkette
1
more ...
less ...
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Case study
7
Fallstudie
7
Language
All
English
11
Author
All
Smith, Alan D.
Antony, Jiju
131
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Shahin, Arash
32
Sampaio, Paulo
31
Garza-Reyes, Jose Arturo
30
Jochem, Roland
30
Wiele, Ton van der
30
Tarí, Juan José
27
Murugesh, R.
26
Ahuja, Inderpreet Singh
25
Dahlgaard, Jens Jörn
25
Chiarini, Andrea
23
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Gremyr, Ida
20
He, Zhen
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
Singh, Bikram Jit
18
Sony, Michael
18
Gutierrez, Leopoldo
16
Khanduja, Dinesh
16
Marimon, Frederic
16
McDermott, Olivia
16
Schreier, Gerhard
16
Zhao, Xiande
16
Linderman, Kevin
15
Saraiva, Pedro
15
more ...
less ...
Published in...
All
International journal of services and operations management
3
International journal of logistics systems and management
2
Benchmarking : an international journal ; BIJ
1
Health marketing quarterly
1
International journal of business information systems : IJBIS
1
International journal of procurement management
1
International journal of services and standards
1
Services marketing quarterly
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Supply chain integration and innovation in a global environment : case studies of best business practices
Smith, Alan D.
;
Rupp, William T.
- In:
International journal of logistics systems and management
22
(
2015
)
3
,
pp. 313-330
Persistent link: https://www.econbiz.de/10011456202
Saved in:
2
Quality and technology-based management initiatives within a hospital environment : benchmarking case study
Smith, Alan D.
- In:
International journal of procurement management
6
(
2013
)
6
,
pp. 621-648
Persistent link: https://www.econbiz.de/10010481405
Saved in:
3
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
4
Component part quality assurance concerns and standards : comparison of world-class manufacturers
Smith, Alan D.
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
1
,
pp. 128-148
Persistent link: https://www.econbiz.de/10008991317
Saved in:
5
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
6
Quality assurance practices for competitive data warehouse management systems
Smith, Alan D.
- In:
International journal of business information systems : …
7
(
2011
)
4
,
pp. 440-457
Persistent link: https://www.econbiz.de/10009235109
Saved in:
7
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
8
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
9
Leveraging concepts of Knowledge Management with Total Quality Management : case studies in the service sector
Smith, Alan D.
- In:
International journal of logistics systems and management
5
(
2009
)
6
,
pp. 631-653
Persistent link: https://www.econbiz.de/10003891174
Saved in:
10
Automatic identification and voice-recognition technologies for quality improvement : case studies of Pittsburgh-area service firms
Smith, Alan D.
- In:
International journal of services and standards
4
(
2008
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10003741733
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->