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~person:"Sreejesh, S."
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Brand image
6
Markenimage
6
Brand management
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Markenführung
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Complaint management
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Perception
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Viral marketing
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Virales Marketing
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Brand
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Computerspiel
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Customer integration
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Dienstleistungssektor
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Einzelhandel
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Kundenintegration
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Advergame experiences
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Sreejesh, S.
Han, Heesup
32
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Balaji, M. S.
11
Gustafsson, Anders
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Aksoy, Lerzan
9
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Keiningham, Timothy
9
Khan, Imran
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Ahn, Jiseon
8
Blut, Markus
8
Gong, Taeshik
8
Larivière, Bart
8
Lee, Choong-Ki
8
McColl-Kennedy, Janet R.
8
Prybutok, Victor R.
8
Pérez, Andrea
8
So, Kevin Kam Fung
8
Thaichon, Paramaporn
8
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International journal of hospitality management
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
Journal of Indian business research
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
8
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Examining the role of customers' intrinsic motivation on continued usage of mobile banking : a relational approach
Banerjee, Shubhomoy
;
Sreejesh, S.
- In:
International journal of bank marketing
40
(
2022
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10013165348
Saved in:
3
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
4
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
5
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
6
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
7
Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sengupta, Aditi Sarkar
;
Sreejesh, S.
- In:
Journal of Indian business research
9
(
2017
)
1
,
pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
Saved in:
8
The impacts of customers' observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews
Sreejesh, S.
;
Anusree, M. R.
- In:
Tourism review : the official journal of the AIEST
71
(
2016
)
2
,
pp. 77-89
Persistent link: https://www.econbiz.de/10011597315
Saved in:
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