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~person:"Thurasamy Ramayah"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Kundenzufriedenheit
Malaysia
31
Firm performance
19
Unternehmenserfolg
19
Consumer behaviour
15
Konsumentenverhalten
15
KMU
14
SME
14
Beziehungsmarketing
12
Relationship marketing
12
Environmental management
11
Knowledge management
11
Umweltmanagement
11
Wissensmanagement
11
Innovation management
10
Innovationsmanagement
10
Innovation
9
Brand management
8
Customer satisfaction
8
Führungsstil
8
Leadership style
8
Markenführung
8
Marketing management
8
Marketingmanagement
8
Dienstleistungsqualität
7
Industrie
7
Knowledge transfer
7
Manufacturing industries
7
Pakistan
7
Quality management
7
Qualitätsmanagement
7
Service quality
7
Wissenstransfer
7
Competitive advantage
6
Corporate culture
6
Employee retention
6
Lieferkette
6
Mitarbeiterbindung
6
Organizational behaviour
6
Social Web
6
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6
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1
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Article
8
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Aufsatz in Zeitschrift
Article in journal
8
Conference paper
1
Konferenzbeitrag
1
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English
8
Author
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Thurasamy Ramayah
Han, Heesup
41
Svensson, Göran
30
Mattila, Anna S.
29
Prentice, Catherine
22
Gil Saura, Irene
19
Wong, IpKin Anthony
17
Sharma, Piyush
16
Jang, Soocheong
15
Balaji, M. S.
14
Grégoire, Yany
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Loureiro, Sandra Maria Correia
14
Prybutok, Victor R.
14
Shahin, Arash
14
Bilgihan, Anil
13
Kim, Wansoo
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Bang, Nguyen
12
Evanschitzky, Heiner
12
Park, Jungkun
12
Quach, Sara
12
Casidy, Riza
11
Guchait, Priyanko
11
Keiningham, Timothy
11
Pérez, Andrea
11
Rather, Raouf Ahmad
11
Roberts-Lombard, Mornay
11
Van Vaerenbergh, Yves
11
Yi, Youjae
11
Aksoy, Lerzan
10
Barnes, Donald C.
10
Izogo, Ernest Emeka
10
Lee, Choong-Ki
10
Sreejesh, S.
10
Söderlund, Magnus
10
Witell, Lars
10
Assaker, Guy
9
Khan, Imran
9
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Journal of retailing and consumer services
2
Business strategy series
1
International journal of economics and financial issues : IJEFI
1
International journal of quality and innovation : IJQI
1
Journal of hospitality marketing & management
1
Journal of service theory and practice : JSTP
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
8
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1
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8
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8
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date (oldest first)
1
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
2
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
3
A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
4
Impact of brand experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
5
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
6
Does user search behaviour mediate user knowledge and search satisfaction?
Yamin, Fadhxilah Mat
;
Thurasamy Ramayah
;
Wan Hussain …
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 34-39
Persistent link: https://www.econbiz.de/10011660747
Saved in:
7
PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad
;
Thurasamy Ramayah
;
Syamsulang Sarifuddin
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
Saved in:
8
Satisfaction and trust on customer loyalty : a PLS approach
Bee Wah Yap
;
Thurasamy Ramayah
;
Wan Nushazelin Wan Shahidan
- In:
Business strategy series
13
(
2012
)
4
,
pp. 154-167
Persistent link: https://www.econbiz.de/10009580906
Saved in:
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