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~person:"Torres, Edwin N."
~subject:"Beziehungsmarketing"
~subject:"Hotel industry"
~type:"article"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hotel industry
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
9
Kundenzufriedenheit
9
Hotellerie
8
Consumer behaviour
6
Konsumentenverhalten
6
Relationship marketing
6
Hotels
5
Customer delight
3
Customer service
3
Kundenservice
3
Emotion
2
Gastronomie
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Restaurant industry
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Restaurants
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USA
2
United States
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Beschwerdemanagement
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Bewertung
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Bibliometrics
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Business logic
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Co-creation
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Complaint management
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Consumer behavior
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Consumer generated feedback
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Culture
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Customer emotions
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Customer experience
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Customer integration
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Customer role
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Dienstleistungsmanagement
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Dienstleistungssektor
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Torres, Edwin N.
Han, Heesup
29
Mattila, Anna S.
20
Prentice, Catherine
20
Balaji, M. S.
13
Gil Saura, Irene
13
Klaus, Philipp
13
Bruhn, Manfred
12
Gong, Taeshik
12
Qu, Hailin
12
McColl-Kennedy, Janet R.
11
Quach, Sara
10
Sreejesh, S.
10
Gustafsson, Anders
9
Hollebeek, Linda D.
9
Karatepe, Osman M.
9
Park, Jungkun
9
Prybutok, Victor R.
9
Edvardsson, Bo
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Shahin, Arash
8
So, Kevin Kam Fung
8
Amin, Muslim
7
Georgi, Dominik
7
Grégoire, Yany
7
Hsu, Cathy H. C.
7
Jang, Soocheong
7
Kim, Peter Beomcheol
7
Marimon, Frederic
7
Patterson, Paul G.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Alnawas, Ibrahim
6
Assaker, Guy
6
Babakus, Emin
6
Bilgihan, Anil
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Tourism review : the official journal of the AIEST
2
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ECONIS (ZBW)
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1
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
2
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
3
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
4
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
5
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
6
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
7
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
8
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
9
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
10
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
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