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~person:"Tronvoll, Bård"
~subject:"Consumer behaviour"
~subject:"Customer integration"
~subject:"Marketingtheorie"
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Search: subject_exact:"Service-Dominant Logic"
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Consumer behaviour
Customer integration
Marketingtheorie
Service-Dominant Logic
8
Service-dominant logic
8
Dienstleistung
5
Services
5
Betriebliche Wertschöpfung
4
Kundenintegration
4
Value creation
4
Customer satisfaction
3
Customer value
3
Dienstleistungsqualität
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Kundenwert
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Kundenzufriedenheit
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Service quality
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Beschwerdemanagement
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Complaint management
2
Customer service
2
Innovation
2
Konsumentenverhalten
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Kundenservice
2
resource integration
2
service systems
2
service-dominant logic
2
value co-creation
2
Beziehungsmarketing
1
Business process management
1
Customer experience
1
Dienstleistungsinnovation
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Dienstleistungsmarketing
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Dienstleistungssektor
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Institutional economics
1
Institutionenökonomik
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Institutions
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Tronvoll, Bård
Vargo, Stephen L.
29
Lusch, Robert F.
20
Akaka, Melissa Archpru
9
Edvardsson, Bo
7
Hughes, Tim
6
Barrutia, José M.
4
Grönroos, Christian
4
Gummerus, Johanna
4
Helkkula, Anu
4
Hilton, Toni
4
Skålén, Per
4
Aitken, Robert
3
Alexander Joseph Ibnu Wibowo
3
Balaji, M. S.
3
Barile, Sergio
3
Blaschke, Michael
3
Brodie, Roderick J.
3
Busser, James A.
3
Chathoth, Prakash K.
3
Corsaro, Daniela
3
Echebarria, Carmen
3
Frow, Pennie
3
Harrington, Robert J.
3
Jonas, Julia M.
3
Kowalkowski, Christian
3
Kuusela, Hannu
3
Lappalainen, Inka
3
Löbler, Helge
3
Parida, Vinit
3
Patterson, Anthony
3
Payne, Adrian
3
Pfisterer, Lucas
3
Ranjan, Kumar Rakesh
3
Read, Stuart
3
Roth, Stefan
3
Roy, Sanjit
3
Saarijärvi, Hannu
3
Saviano, Marialuisa
3
Shamim, Amjad
3
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European journal of marketing : EJM
1
Journal of service management
1
Journal of service research : JSR
1
Marketing theory
1
Review of marketing research
1
The service industries journal
1
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ECONIS (ZBW)
6
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1
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
4
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
5
Service systems as a foundation for resource integration and value co-creation
Edvardsson, Bo
;
Skålén, Per
;
Tronvoll, Bård
-
2012
Persistent link: https://www.econbiz.de/10009572483
Saved in:
6
A dynamic model of customer complaining behaviour from the perspective of service-dominant logic
Tronvoll, Bård
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10009514971
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