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~source:"econis"
~subject:"Customer satisfaction"
~subject:"Experiment"
~type_genre:"Collection of articles written by one author"
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Customer satisfaction
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ECONIS (ZBW)
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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2
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
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3
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
4
The influence of brand experiences onto brand preference, brand meaning and haptic product evaluation : essays in experimental marketing research
Stach, Jens
-
2019
Persistent link: https://www.econbiz.de/10012105022
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5
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
-
2017
Persistent link: https://www.econbiz.de/10011705406
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6
Essays on implicit information processing at the point of sale : evidence from experiments and scanner data analysis
Peschel, Anne Odile
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2016
Persistent link: https://www.econbiz.de/10011526986
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7
Wohlbefinden als neue Erfolgsgröße im Dienstleistungsmanagement : eine Analyse von Kunden- und Mitarbeiterwohlbefinden im Dienstleistungskontext
Falter, Mareike
-
2019
Persistent link: https://www.econbiz.de/10012063857
Saved in:
8
Managing innovations in the digital age : contributions from a business process management perspective
Frank, Leonhard
-
2018
Persistent link: https://www.econbiz.de/10012178087
Saved in:
9
Customer happiness : essays on happiness and its relation to comsumption
Niedermeier, Anna
-
2015
Persistent link: https://www.econbiz.de/10013427492
Saved in:
10
Three essays in industrial organization : pay-for-delay settlements, exclusive contracts, and price discrimination
Gratz, Linda
-
2012
Persistent link: https://www.econbiz.de/10009550839
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