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~subject:"Arbeitsverhalten"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Book section"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Technischer Kundendienst"
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Arbeitsverhalten
Customer service
2,110
Kundenservice
2,110
Dienstleistungsqualität
963
Service quality
963
Customer satisfaction
829
Kundenzufriedenheit
829
Beziehungsmarketing
804
Relationship marketing
804
Consumer behaviour
628
Konsumentenverhalten
628
Beschwerdemanagement
299
Complaint management
299
Dienstleistungssektor
212
Service industry
212
Emotion
169
Deutschland
147
Germany
147
USA
138
United States
138
Services
110
Dienstleistung
108
Work behaviour
108
Einzelhandel
106
Retail trade
106
Theorie
105
Theory
105
Online retailing
94
Online-Handel
94
Salespeople
85
Verkaufspersonal
85
Arbeitszufriedenheit
82
Electronic Commerce
82
Job satisfaction
82
E-commerce
81
Quality management
77
Qualitätsmanagement
77
Customer integration
74
Kundenintegration
74
Bundling strategy
73
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4
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Article
108
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Aufsatz in Zeitschrift
Book section
Collection of articles written by one author
Article in journal
107
Hochschulschrift
2
Thesis
2
Arbeitspapier
1
Aufsatz im Buch
1
Collection of articles of several authors
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Graue Literatur
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Non-commercial literature
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English
106
German
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Bordia, Prashant
3
Medler-Liraz, Hana
3
Restubog, Simon Lloyd D.
3
Amarnani, Rajiv K.
2
Arnold, Todd J.
2
Bani-Melhem, Shaker
2
Chaker, Nawar N.
2
Cheng, Bao
2
Chow, Cheris W. C.
2
Delcourt, Cécile
2
Dong, Huijuan
2
Dong, Yanan
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Groth, Markus
2
Hall, Kristina K. Lindsey
2
Han, Su-Jin
2
Hur, Won-Moo
2
Jiang, Jing
2
Kim, Peter Beomcheol
2
Lai, Jennifer Y. M.
2
Lin, Meizhen
2
Ling, Qian
2
Loi, Raymond
2
Qu, Hailin
2
Riel, Allard C. R. van
2
Seger-Guttmann, Tali
2
Wang, Sijun
2
Yoo, Jaewon
2
Zhou, Xing
2
Abdullah, Muhammad Ibrahim
1
Abu Khait, Rawan
1
Afsar, Bilal
1
Ahmed Hassaan Mohammed Ali
1
Al-Hawari, Mohd Ahmad
1
Alencar Rodrigues, Luiza Cristina
1
Ali, Zeeshan
1
Allen, Alexis M.
1
Andzulis, James
1
Arora, A. P.
1
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International journal of hospitality management
15
The journal of services marketing
7
Journal of business research : JBR
6
Journal of retailing and consumer services
6
Journal of service management
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of service research
3
Journal of service theory and practice : JSTP
3
Tourism management : research, policies, practice
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of marketing
2
Personnel psychology : a journal of applied research
2
The Cornell hospitality quarterly
2
Academy of Management journal : AMJ
1
Baltic journal of management : BJM
1
British journal of management : BJM
1
Cogent business & management
1
European journal of marketing : EJM
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems management
1
International journal of bank marketing
1
International journal of quality and service sciences
1
International journal of selection and assessment
1
Journal of Asia Pacific business
1
Journal of Asian business and economic studies : JABES
1
Journal of business and psychology
1
Journal of business ethics : JOBE
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of management : JOM
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational change management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing
1
Journal of service theory and practice
1
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ECONIS (ZBW)
108
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1
How ostracism jeopardizes customers' interests at restaurants : a study in context of COVID-19
Sarwar, Ambreen
;
Abdullah, Muhammad Ibrahim
;
Imran, …
- In:
Journal of Asian business and economic studies : JABES
30
(
2023
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10014432591
Saved in:
2
A self-verification perspective on customer mistreatment and customer-directed organizational citizenship behaviors
Amarnani, Rajiv K.
;
Restubog, Simon Lloyd D.
;
Shao, Ruodan
- In:
Journal of organizational behavior : OB ; the …
43
(
2022
)
5
,
pp. 912-931
Persistent link: https://www.econbiz.de/10013279623
Saved in:
3
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
4
Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia
;
Geng, Shuang
;
Yang, Wen
;
Law, Kris M.Y
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
Saved in:
5
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
6
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
9
The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
Saved in:
10
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
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