//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Bundling strategy"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Bundling strategy
Krankenhaus
Relationship marketing
Service management
1,719
Dienstleistungsmanagement
1,586
Dienstleistung
330
Dienstleistungsqualität
273
Service quality
273
Deutschland
261
Germany
257
Dienstleistungssektor
251
Theorie
239
Theory
239
Service industry
237
Beziehungsmarketing
232
Management
220
Services
154
Dienstleistungsmarketing
118
Services marketing
118
Customer satisfaction
116
Kundenzufriedenheit
116
Prozessmanagement
101
Business process management
95
Hotel industry
92
Hotellerie
92
USA
91
United States
91
service management
88
Customer service
86
Leistungsbündel
86
Kundenservice
85
Customer integration
84
Dienstleistungsbetrieb
84
Kundenintegration
84
Qualitätsmanagement
84
Consumer behaviour
79
Konsumentenverhalten
79
Quality management
79
Hospital
68
Innovation
66
more ...
less ...
Online availability
All
Undetermined
86
Free
26
Type of publication
All
Article
239
Book / Working Paper
143
Type of publication (narrower categories)
All
Article in journal
150
Aufsatz in Zeitschrift
150
Aufsatz im Buch
89
Book section
89
Hochschulschrift
53
Thesis
49
Collection of articles of several authors
25
Sammelwerk
25
Aufsatzsammlung
22
Graue Literatur
22
Non-commercial literature
22
Case study
17
Fallstudie
17
Bibliografie enthalten
12
Bibliography included
12
Arbeitspapier
10
Working Paper
10
Lehrbuch
7
Textbook
7
Konferenzschrift
5
Conference paper
4
Konferenzbeitrag
4
Bibliografie
3
Collection of articles written by one author
2
Conference proceedings
2
Forschungsbericht
2
Guidebook
2
Handbook
2
Handbuch
2
Ratgeber
2
Sammlung
2
Einführung
1
Fallstudiensammlung
1
Festschrift
1
Mikroform
1
Reprint
1
more ...
less ...
Language
All
English
212
German
169
French
2
Multiple languages
1
Polish
1
Swedish
1
Author
All
Bruhn, Manfred
10
Stauss, Bernd
10
Gebauer, Heiko
5
Aflaki, Sam
4
Baglieri, Enzo
4
Chase, Richard B.
4
Hadwich, Karsten
4
Kowalkowski, Christian
4
Popescu, Ioana
4
Sydow, Jörg
4
Angelis, Jannis
3
Gouthier, Matthias H. J.
3
Gustafsson, Anders
3
Heinonen, Kristina
3
Hoefert, Hans-Wolfgang
3
Luczak, Holger
3
Maas, Peter
3
Nicholls, Richard
3
Parry, Glenn
3
Pfannstiel, Mario A.
3
Rasche, Christoph
3
Strandvik, Tore
3
Weinmann, Markus
3
Wildemann, Horst
3
Altinay, Levent
2
Amorim, Marlene
2
Ashkanasy, Neal M.
2
Balderjahn, Ingo
2
Berry, Leonard L.
2
Burr, Wolfgang
2
Cassack, Ingo
2
Cheung, Fung Yi Millissa
2
Dasu, Sriram
2
Edvardsson, Bo
2
Freiling, Jörg
2
Fürst, Andreas
2
Ganz, Walter
2
Graf, Albert
2
Grönfeldt, Svafa
2
Gursoy, Dogan
2
more ...
less ...
Institution
All
Springer Gabler <Firma>
2
Deutschland / Bundesministerium für Bildung und Forschung
1
Dienstleistungstagung <8, 2010, Berlin>
1
International Conference on Services Management <North Cyprus)>
1
QUIS <11, 2009, Wolfsburg>
1
Springer Fachmedien Wiesbaden
1
UBS AG
1
Universität Bremen
1
Universität St. Gallen
1
Universität Ulm
1
Verlag für Verwaltungswissenschaft ein Imprint von Clemens Lorei
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
more ...
less ...
Published in...
All
Journal of service management
12
SpringerLink / Bücher
9
International journal of hospitality management
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Gabler Edition Wissenschaft
5
International journal of contemporary hospitality management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of business research : JBR
5
Journal of service research : JSR
5
The journal of business & industrial marketing
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Führung und Management im Krankenhaus
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Management decision : MD
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
Services marketing quarterly
4
Springer eBook Collection
4
Die Betriebswirtschaft : DBW
3
Harvard business review : HBR
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of quality and service sciences
3
International journal of services and operations management
3
Journal of retailing and consumer services
3
Neue betriebswirtschaftliche Forschung : Nbf
3
Schriftenreihe innovatives Dienstleistungsmanagement
3
Service design and delivery
3
Springer eBook Collection / Business and Economics
3
Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
3
Wissenschaft & Praxis
3
Zukunftsorientierter Wandel im Krankenhausmanagement : Outsourcing, IT-Nutzenpotenziale, Kooperationsformen, Change Management
3
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
2
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
European management journal
2
Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
2
Harvard-Business-Manager : das Wissen der Besten
2
Health care management review : HCM review
2
more ...
less ...
Source
All
ECONIS (ZBW)
382
Showing
1
-
10
of
382
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Facility management services in UK hospitals : in-house or outsourcing
Podaneva, Alena
;
Picard, Pierre M.
-
2023
Persistent link: https://www.econbiz.de/10014472577
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
4
Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry
Mingotto, Erica
;
Montaguti, Federica
;
Tamma, Michele
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 493-510
Persistent link: https://www.econbiz.de/10012666402
Saved in:
5
Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel
- In:
European research studies
24
(
2021
)
4B
,
pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
Saved in:
6
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
7
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Over 33 years of the hospitality research : a bibliometric review of the International Journal of Contemporary Hospitality Management
Sharma, Gagan Deep
;
Taheri, Babak
;
Gupta, Mansi
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2564-2589
Persistent link: https://www.econbiz.de/10014314804
Saved in:
10
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->