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~subject:"Bundling strategy"
~subject:"Relationship marketing"
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Bundling strategy
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Service management
1,711
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329
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273
Service quality
273
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84
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10
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5
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4
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4
Chase, Richard B.
4
Hadwich, Karsten
4
Kowalkowski, Christian
4
Popescu, Ioana
4
Sydow, Jörg
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Angelis, Jannis
3
Gouthier, Matthias H. J.
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3
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2
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2
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Deutschland / Bundesministerium für Bildung und Forschung
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Dienstleistungstagung <8, 2010, Berlin>
1
International Conference on Services Management <North Cyprus)>
1
QUIS <11, 2009, Wolfsburg>
1
Springer Fachmedien Wiesbaden
1
UBS AG
1
Universität Bremen
1
Universität St. Gallen
1
Universität Ulm
1
Verlag für Verwaltungswissenschaft ein Imprint von Clemens Lorei
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Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
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Journal of service management
11
SpringerLink / Bücher
8
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Gabler Edition Wissenschaft
5
Journal of business research : JBR
5
Journal of service research : JSR
5
The journal of business & industrial marketing
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of hospitality management
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
Services marketing quarterly
4
Die Betriebswirtschaft : DBW
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of retailing and consumer services
3
Management decision : MD
3
Neue betriebswirtschaftliche Forschung : Nbf
3
Schriftenreihe innovatives Dienstleistungsmanagement
3
Service design and delivery
3
Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
3
Wissenschaft & Praxis
3
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
2
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
European management journal
2
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2
HyProDesign : ein Leitfaden für Unternehmen zur integrierten Planung, Entwicklung und Vermarktung hybrider Produkte
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services technology and management
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service theory and practice : JSTP
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
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ECONIS (ZBW)
313
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Facility management services in UK hospitals : in-house or outsourcing
Podaneva, Alena
;
Picard, Pierre M.
-
2023
Persistent link: https://www.econbiz.de/10014472577
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
4
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
5
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
6
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
7
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
8
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
9
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
10
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
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